Golden Pavilion Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in CA · Below recommended RN staffing · $23,533 in fines
What this means for your family
This facility offers highly compassionate care from certain nursing and social work staff, which can be a significant comfort for long-term residents. However, you must be vigilant regarding cleanliness and staffing levels, as multiple families have reported issues with dust, neglected medication, and unresponsive staff during off-hours.
Google Reviews
Google Reviews
40 reviews on Google“Families considering Golden Pavilion Healthcare will find a polarizing environment where some residents receive compassionate, attentive care from dedicated nursing and therapy staff. However, significant concerns exist regarding cleanliness, understaffing, and instances of unprofessional behavior or neglect. While some long-term families praise the social workers and kindness of the CNAs, others report distressing issues with facility maintenance and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and CNA staff
- Attentive social work and admissions teams
- Effective short-term rehabilitation for some patients
- Friendly and welcoming reception staff
Concerns
- Facility cleanliness and dust accumulation (mentioned by 3 reviewers)
- Understaffing and overworked employees (mentioned by 3 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 3 reviewers)
- Inadequate physical therapy/rehab programs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With such a strong staffing rating, how do you ensure that the care team stays consistent and familiar with each resident's personal needs?
- 2What specific steps is the facility taking to address the recent health inspection findings and improve overall care quality?
- 3How does the nursing team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 4Can you tell us about the variety of daily activities or social outings available to keep residents engaged and connected with each other?
- 5How do you work with families to ensure that any concerns or feedback regarding care are addressed and resolved quickly?
- 6What is the process for communicating updates about a resident's health or any changes in their daily routine to their family members?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team, caregivers, therapy staff, and everyone in between work so hard and always go the preclude extra mile to make sure residents are comfortable, safe, and cared for.”
“My young friend suffered a stroke and ended up here... They mostly ignore her; don't bring her to the bathroom when called; neglect her medicine; bring her food...”
“The staff are extremely friendly, from the front desk staff, to the CNA's, nurses and social workers. The janitors are great, making sure that the place is clean, floors, rooms, etc.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, triggering over half of the 118 deficiencies found across 28 surveys. The most recurring problems involve care planning and assessments, abuse and neglect protections, and medication management. While all deficiencies show correction dates, the persistent pattern of complaint-driven citations—including serious issues like inadequate nutrition and safety violations—suggests ongoing quality concerns that warrant careful consideration before placement.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 27, 2025Routine13
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 20, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 13, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Dec 4, 2025
$9,110
Fine
Feb 20, 2024
$4,938
Ownership & Operations
Who Operates This Facility
Golden Pavilion Healthcare
for profit
Chain Affiliation
Golden Snf Operations
7 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 7
Ownership & Management
Owners
Golden Snf Operations Holdings LLC
Owner · Organization
Ch Golden Holdings, LLC
Owner (parent company) · Organization
Cw Golden Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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