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Strong Medicare quality ratings; public reviewers often praise attentive and friendly nursing staff. Still worth an in-person visit.
based on 44 Google reviews
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Golden Heights Healthcare has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: attentive and friendly nursing staff and clean and well-maintained environment. Review the component ratings and current source records before deciding.
Families should approach this facility with caution due to serious, recurring allegations of neglect, understaffing, and inadequate rehabilitation services. While some long-term residents and rehab patients praise the kindness of specific nurses and the cleanliness of the facility, multiple reviewers report critical issues regarding medication errors, lack of physical therapy, and poor hygiene standards.
Quality Themes
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Concerns
Rating Trends
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Distribution · 73 analyzed
The owner uses highly templated, repetitive responses that rely on a standard script to redirect dissatisfied customers to a phone number. While they acknowledge names in some instances, they rarely address the specific details of the complaints.
Personalized based on this facility's data
Key Review Excerpts
“The team has always been responsive to our questions, whether by ph”
“The staff is extremely friendly, from the front desk staff, to the CNA's, nurses and social workers. The janitors are great, making sure that the place is clean, floors, rooms, etc.”
“My grandma has been at this facility for 4 years now and everything was fine up until she tested positive for COVID.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
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Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Golden Heights Healthcare has significant recurring issues across multiple care areas, with families filing 17 complaint reports that triggered inspections. The facility shows persistent problems with quality of care, medication management, and nutrition services, with deficiencies appearing repeatedly from 2019 through 2025. Most concerning are ongoing issues with abuse/neglect response procedures and nursing staff adequacy that continue to prompt family complaints, suggesting systematic care problems that persist despite reported corrections.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Golden Heights Healthcare
for profit
Golden Snf Operations
7 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 7 (Highest rating)
Owners
Golden Snf Operations Holdings LLC
Owner · Organization
Ch Golden Holdings LLC
Owner (parent company) · Organization
Cw Golden Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
44 reviews from families & visitors
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