Golden Heights Healthcare
Strong Medicare quality ratings; families often praise attentive and friendly nursing staff. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
This facility offers some highly compassionate nursing staff and a clean environment for those who can navigate the administrative hurdles. However, the frequent reports of inadequate physical therapy and understaffing are significant risks for patients requiring intensive rehabilitation or high-level monitoring.
Google Reviews
Google Reviews
44 reviews on Google“Families should approach this facility with caution due to serious, recurring allegations of neglect, understaffing, and inadequate rehabilitation services. While some long-term residents and rehab patients praise the kindness of specific nurses and the cleanliness of the facility, multiple reviewers report critical issues regarding medication errors, lack of physical therapy, and poor hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Clean and well-maintained environment
- Responsive administrative and admissions team
- Compassionate social workers
Concerns
- Inadequate physical/rehabilitation therapy (mentioned by 4 reviewers)
- Understaffing and overworked employees (mentioned by 3 reviewers)
- Issues with hygiene and cleanliness (mentioned by 3 reviewers)
- Poor food quality and nutrition (mentioned by 2 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on a standard script to redirect dissatisfied customers to a phone number. While they acknowledge names in some instances, they rarely address the specific details of the complaints.
Questions for Your Tour
- 1We've heard wonderful things about how friendly and attentive the nursing staff is here; how do you ensure that level of care remains consistent throughout every shift?
- 2Since we want to make sure our loved one stays active, could you tell us more about the physical and rehabilitation therapy services available on-site?
- 3What is the typical daily schedule like, and what kind of social activities or group outings do the residents participate in?
- 4We noticed the facility is very well-maintained; what are your specific protocols for ensuring resident rooms and common areas stay clean and hygienic every day?
- 5How does the team handle communication with families regarding updates on a resident's health, and how do you ensure medication management is always accurate?
- 6Could you walk us through the process for handling medical emergencies or urgent health changes during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The team has always been responsive to our questions, whether by ph”
“The staff is extremely friendly, from the front desk staff, to the CNA's, nurses and social workers. The janitors are great, making sure that the place is clean, floors, rooms, etc.”
“My grandma has been at this facility for 4 years now and everything was fine up until she tested positive for COVID.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Golden Heights Healthcare has significant recurring issues across multiple care areas, with families filing 17 complaint reports that triggered inspections. The facility shows persistent problems with quality of care, medication management, and nutrition services, with deficiencies appearing repeatedly from 2019 through 2025. Most concerning are ongoing issues with abuse/neglect response procedures and nursing staff adequacy that continue to prompt family complaints, suggesting systematic care problems that persist despite reported corrections.
Aug 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 26, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 24, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Golden Heights Healthcare
for profit
Chain Affiliation
Golden Snf Operations
7 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 7 (Best)
Ownership & Management
Owners
Golden Snf Operations Holdings LLC
Owner · Organization
Ch Golden Holdings LLC
Owner (parent company) · Organization
Cw Golden Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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