Gold City Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (67%)
- High RN turnover (80%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in C. ROSS MANAGEMENT chain · $52,548 in fines · Very few deficiencies · Abuse citation
What this means for your family
Given the serious allegations of medical neglect and wound care failures in recent reports, we strongly advise families to conduct unannounced visits and closely monitor the physical condition of their loved ones. While some staff members are praised for their dedication, the facility's inconsistent care and reported hygiene issues represent significant risks that require thorough investigation before placement.
Google Reviews
Google Reviews
30 reviews on Google“Gold City Health and Rehab receives highly polarized feedback, with recent reviews highlighting severe concerns regarding medical neglect, wound care, and staffing shortages. While some families appreciate the bedside manner of individual caregivers, others report significant failures in basic care, including unaddressed medical needs, poor nutrition, and facility maintenance issues.”
Quality Themes
Tap a score for detailsStrengths
- Some individual staff members are described as caring and attentive
- Facility is occasionally noted for being clean and odor-free
- Some families report peace of mind regarding nighttime safety
Concerns
- Neglect of medical needs and wound care (mentioned by 3 reviewers)
- Inadequate food quality and portion sizes (mentioned by 3 reviewers)
- Slow response times and lack of responsiveness to family requests (mentioned by 2 reviewers)
- Pest infestations (roaches, bed bugs, lice) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs and prompt responses to call lights?
- 2Could you walk me through your current process for wound care management and how you ensure consistent monitoring for residents with specific medical needs?
- 3I understand that maintaining a clean environment is a priority; what is your current strategy for pest control and facility sanitation?
- 4How do you gather feedback on meal quality and portion sizes, and what steps are being taken to improve the dining experience for residents?
- 5With the current CMS staffing rating, how does your leadership team support the nursing staff to ensure they have the resources needed to provide attentive, high-quality care?
- 6What does a typical day of social engagement look like for residents, and how do you encourage participation for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“Upon admittance to this new facility, the nursing staff discovered horrendous sores and open wounds. These sores are a result from months of neglect while a resident at Gold City Convalesce.”
“Medications will not be given , wound care will not be provided (wounds not even being washed, just wrapped in plastic for months), the meals provided will be infrequent and will not meet dietary restrictions.”
“The staff that I speak to every time I come here is very aware of what is going on with my grandmother. They can update me without looking at any notes or charts, and they are very friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring issues around protection from abuse and neglect appearing across surveys from 2023 to 2024. The facility has persistent problems with fire safety systems, care planning, and infection control, though all deficiencies show correction dates. Visit cautiously and ask specifically about their complaint response procedures and safety improvements.
Feb 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 28, 2025Routine5
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 27, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Aug 28, 2024Routine14
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 28, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 2, 2023Routine12
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Mar 13, 2025
$52,548
Ownership & Operations
Who Operates This Facility
Gold City Health and Rehab
for profit
Chain Affiliation
C. Ross Management
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 7 of 10 (Worst)
Ownership & Management
Owners
R Davis Holdings INC
Owner · Organization
Martin, Laura
Owner (parent company)
Winget, Brandon
Owner (parent company)
Winget, Byron
Owner (parent company)
Winget, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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