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Nursing HomeMedicaid

Glenhaven Healthcare

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

212 West Chevy Chase Drive, Tropico · Glendale, CA 9120452 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 121 Google reviews

5
4
3
2
1
Glenhaven Healthcare Nursing Home in Glendale, CA — Street View
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What this means for your family

This facility is an excellent choice for families prioritizing physical rehabilitation and a clean, professional environment. The nursing and therapy teams are exceptionally well-regarded. However, if your loved one has complex needs like diabetes, you should proactively verify their specific protocols for glucose monitoring during your initial meeting.

Google Reviews

Google Reviews

121 reviews on Google
Glenhaven Healthcare is highly regarded for its exceptional rehabilitation services and a compassionate, team-oriented nursing staff that many families describe as feeling like 'family.' While the facility is consistently praised for its cleanliness and professional administration, some families have noted challenges with parking and a single serious allegation regarding diabetes management.

Quality Themes

Tap a score for details
Food9.0Staff9.5Clean9.5Activities8.0MedsN/AMemory9.0Comms9.0ValueN/A

Strengths

  • Exceptional rehabilitation and physical therapy
  • Compassionate and attentive nursing staff
  • Clean and well-maintained environment
  • Strong administrative leadership and communication
  • Multilingual support for diverse families

Concerns

  • Difficult parking situation (mentioned by 2 reviewers)
  • Mismanagement of diabetic care/blood sugar monitoring

Rating Trends

Tap a year to see what changed

2343.52019(2)5.02021(1)4.82023(11)4.72024(15)5.02025(24)4.92026(60)

Distribution · 113 analyzed

5
106
4
4
3
0
2
1
1
2
28 reviews posted between Mar 25, 2026Mar 27, 2026 · 27 were 5-star

How They Respond to Reviews

0%response rate
Good

The owner provides mostly personalized responses that acknowledge specific details, such as mentioning staff members or specific medical services like physical therapy. While some responses are somewhat templated, they generally reflect the sentiment of the reviewer.

Questions for Your Tour

  • 1We've heard wonderful things about the physical therapy team here; could you tell us more about how the rehab program supports residents' mobility?
  • 2Since we value clear communication, how does the administrative team typically keep families updated on their loved one's care?
  • 3How does the nursing staff manage specialized needs like consistent blood sugar monitoring and diabetic care routines?
  • 4Could you describe what a typical day of social activities and engagement looks like for the residents here?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 6We noticed the facility is very well-maintained; how do you ensure the environment stays clean and comfortable for all 52 residents?

Personalized based on this facility's data


Key Review Excerpts

The rehab made a huge difference in Kiyo’s ability to function after a stroke. The people were very kind to him. They quickly and always responded to his requests.

Rehab patient's family · 2026★★★★★

My 97-year-old father, Oak, spent 20 days here for rehabilitation after being transferred from the hospital. When he first arrived, he was bedridden and unable to get up, but now he can walk again.

Long-term rehab resident's family · 2025★★★★★

The facility demonstrates a high standard of care, marked by professionalism, organization, and genuine attention to residents’ well-being.

Long-term resident's family · 2026★★★★★
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
4.66hrs
OK
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
15.3%
CA
10.5%
Los angeles
9.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
15.5%
CA
11.7%
Los angeles
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.6%
Worse than Avg
Here
15.6%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.5%
Worse than Avg
Here
12.5%
US
4.9%
CA
4.5%
Los angeles
5.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.2%
Worse than Avg
Here
5.2%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Near state avg (15.4)
6 complaint-triggered
$18,070 in fines

Glenhaven Healthcare has significant recurring problems with 51 deficiencies across multiple surveys, including families filing complaints about physical restraint misuse and inadequate abuse reporting. The facility repeatedly struggles with fire safety systems, food safety, and infection control across all surveys. While all issues show correction dates, the persistent pattern of the same problems (particularly fire safety and dietary issues) suggests ongoing operational challenges families should carefully consider.

Jan 9, 2026Routine
14
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jun 16, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 29, 2025Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Nov 21, 2024Routine
16
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Sep 12, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Aug 28, 2024Complaint
1
0604Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Federal Penalties

Fine

Aug 28, 2024

$18,070

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glenhaven Healthcare

Organization Type

for profit

Ownership & Management

Owners

Karp, Benjamin

Owner

50%

Karp, Matthew

Owner

50%

Karp, Matthew

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Karp, BenjaminOfficer / DirectorGuevarra, MarydesManagerKarakashian, GaroManagerKarp, BenjaminManagerKarp, MatthewManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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