Glenhaven Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 121 Google reviews

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What this means for your family
This facility is an excellent choice for families prioritizing physical rehabilitation and a clean, professional environment. The nursing and therapy teams are exceptionally well-regarded. However, if your loved one has complex needs like diabetes, you should proactively verify their specific protocols for glucose monitoring during your initial meeting.
Google Reviews
Google Reviews
121 reviews on Google“Glenhaven Healthcare is highly regarded for its exceptional rehabilitation services and a compassionate, team-oriented nursing staff that many families describe as feeling like 'family.' While the facility is consistently praised for its cleanliness and professional administration, some families have noted challenges with parking and a single serious allegation regarding diabetes management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Strong administrative leadership and communication
- Multilingual support for diverse families
Concerns
- Difficult parking situation (mentioned by 2 reviewers)
- Mismanagement of diabetic care/blood sugar monitoring
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
The owner provides mostly personalized responses that acknowledge specific details, such as mentioning staff members or specific medical services like physical therapy. While some responses are somewhat templated, they generally reflect the sentiment of the reviewer.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; could you tell us more about how the rehab program supports residents' mobility?
- 2Since we value clear communication, how does the administrative team typically keep families updated on their loved one's care?
- 3How does the nursing staff manage specialized needs like consistent blood sugar monitoring and diabetic care routines?
- 4Could you describe what a typical day of social activities and engagement looks like for the residents here?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6We noticed the facility is very well-maintained; how do you ensure the environment stays clean and comfortable for all 52 residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehab made a huge difference in Kiyo’s ability to function after a stroke. The people were very kind to him. They quickly and always responded to his requests.”
“My 97-year-old father, Oak, spent 20 days here for rehabilitation after being transferred from the hospital. When he first arrived, he was bedridden and unable to get up, but now he can walk again.”
“The facility demonstrates a high standard of care, marked by professionalism, organization, and genuine attention to residents’ well-being.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glenhaven Healthcare has significant recurring problems with 51 deficiencies across multiple surveys, including families filing complaints about physical restraint misuse and inadequate abuse reporting. The facility repeatedly struggles with fire safety systems, food safety, and infection control across all surveys. While all issues show correction dates, the persistent pattern of the same problems (particularly fire safety and dietary issues) suggests ongoing operational challenges families should carefully consider.
Jan 9, 2026Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jun 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 29, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 21, 2024Routine16
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Sep 12, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Aug 28, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Federal Penalties
Fine
Aug 28, 2024
$18,070
Ownership & Operations
Who Operates This Facility
Glenhaven Healthcare
for profit
Ownership & Management
Owners
Karp, Benjamin
Owner
Karp, Matthew
Owner
Karp, Matthew
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit glenhavenhealthcare.com
Medicare data downloads
Original nursing home datasets
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