Glendale Healthcare Center
Strong Medicare quality ratings; families often praise skilled and compassionate rehab/physical therapy team. Still worth an in-person visit.
based on 23 Google reviews

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What this means for your family
This facility offers an exceptional rehabilitation program that has successfully helped several patients regain mobility. However, the presence of severe, documented allegations of neglect and medical complications is a significant red flag. If you choose this facility, you must implement a rigorous daily monitoring routine to ensure call bells are being answered and skin integrity is being maintained.
Google Reviews
Google Reviews
23 reviews on Google“Families considering Glendale Healthcare Center will find highly polarized experiences, with many praising the rehab team and nursing staff for their kindness and professionalism. However, there are extremely serious allegations regarding neglect, including reports of bedsores, lack of responsiveness to call bells, and poor patient outcomes. While many residents thrive in physical therapy, some families report significant decline in care quality and staff incompetence.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and compassionate rehab/physical therapy team
- Friendly and professional nursing staff
- Clean and well-maintained facility
- Flexible visiting hours
Concerns
- Severe neglect and medical complications (bedsores, UTIs) (mentioned by 2 reviewers)
- Staffing incompetence and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehab and physical therapy team; could you tell us more about how they work with residents to help them regain their strength?
- 2Since we value being involved, how do your flexible visiting hours work for families who might need to stop by unexpectedly?
- 3What specific protocols do your nurses follow to ensure skin integrity and prevent complications like bedsores or UTIs?
- 4How does the nursing team ensure that important medical updates or changes in condition are communicated clearly and promptly to family members?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff in this facility saved my mother's life. An elderly women with infections and extreme dementia, unable to walk. The physical therapy crew helped her to walk again.”
“After three months here, Mom left with bedsores, swollen, black and blue oozing legs, a UTI, significant weight loss, combative attitude, has to wear diapers, and is completely immobile.”
“This is the 2nd time I was on this facility,first was my hip replacement surgery, 2 years ago and the 2nd is my knee replacement surgery just recently on jan.16 of this year I was there for rehab, there rehab team are amazing with their Boss Leo”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glendale Healthcare Center has a concerning pattern of recurring deficiencies across care planning, quality of life care, and fire safety systems, with 43 total violations across 6 surveys. Families have filed complaints resulting in citations for inadequate care planning and mobility care. While the facility corrects issues when cited, problems persist across multiple surveys, including repeated fire safety violations and gaps in resident care planning and daily living assistance.
Feb 20, 2026Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 24, 2025Routine10
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 9, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 25, 2024Routine16
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Ownership & Operations
Who Operates This Facility
Glendale Healthcare Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 31 (Best)
Ownership & Management
Owners
Win Win Enterprises, LLC
Owner · Organization
Hassell, Lance
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit glendalehcc.com
Medicare data downloads
Original nursing home datasets
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