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Nursing HomeMedicaid

Glenhaven

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

612 E Oak St, Glenwood City, WI 5401344 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 3 Google reviews

Glenhaven Nursing Home in Glenwood City, WI โ€” Street View
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What this means for your family

While the facility is noted for being visitor-friendly and hosting engaging events, the reported delays in assistance for high-dependency patients are a serious concern. If your loved one requires two-person assistance, we strongly recommend observing the facility's response times during a visit or asking management specifically how they ensure adequate staffing for these needs.

Staffing

Staffing Hours

per resident/day ยท Medicare 2026
RN Hours
1.42hrs
OK
Registered nurses for medical care
Total Nursing
4.99hrs
OK
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages ยท 16 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
๐Ÿ’Š

Residents on antipsychotic medication

โ†“ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
15.5%
WI
15.9%
St. croix
14.7%
๐Ÿ’Š

Residents on anti-anxiety or sleep medication

โ†“ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
19.5%
WI
16.8%
St. croix
11.9%
๐Ÿ’‰

Residents vaccinated for the flu

โ†‘ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
St. croix
91.3%
๐Ÿšฟ

Residents whose bladder or bowel control got worse

โ†“ Lower is better
This Facility19.3%
Better than Avg
Here
19.3%
US
19.4%
WI
25.0%
St. croix
22.5%
๐Ÿ’‰

Residents vaccinated for pneumonia

โ†‘ Higher is better
This Facility98.6%
Mixed vs Avgs
Here
98.6%
US
93.4%
WI
95.6%
St. croix
99.2%
๐Ÿšถ

Residents whose walking got worse

โ†“ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
15.3%
WI
19.9%
St. croix
19.9%
Short-Stay Residents (Rehab / Post-Acute)
๐Ÿ’‰

Short-stay residents vaccinated for pneumonia

โ†‘ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
81.8%
WI
86.6%
St. croix
95.6%
๐Ÿ’Š

Short-stay residents newly given antipsychotics

โ†“ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
St. croix
3.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback ยท Medicare 2026

15deficiencies
Well above state avg (9.8)
6 complaint-triggered

Glenhaven has recurring problems with resident protection, care planning, and dietary services, with families filing multiple complaints about abuse response and safety supervision. The facility shows a pattern of repeat deficiencies across surveys, including medication errors, infection control failures, and inadequate care planning that persist over time. While all violations have reported correction dates, the recurring nature of issues in critical areas like resident safety and nutrition raises concerns about sustained improvement.

Mar 5, 2026Routine
16
0686Actual harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0804Potential for harm ยท WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm ยท WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm ยท PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0372Potential for harm ยท PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0578Potential for harm ยท IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm ยท IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm ยท IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm ยท IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0636Potential for harm ยท IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0677Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, residentโ€™s preferences and goals.

0690Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm ยท IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm ยท IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm ยท IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 25, 2025Complaint
2
0610Potential for harm ยท IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 2, 2025Complaint
3
0609Potential for harm ยท IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm ยท IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 11, 2024Routine
13
0812Potential for harm ยท WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm ยท WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0880Potential for harm ยท WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm ยท WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm ยท WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0656Potential for harm ยท IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0745Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0849Potential for harm ยท IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0324Potential for harm ยท IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0223Minimal ยท WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Nov 30, 2023Routine
6
0801Potential for harm ยท WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm ยท WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm ยท WidespreadResolved (past non-compliance)

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0657Potential for harm ยท IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0353Potential for harm ยท IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0880Minimal ยท WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 30, 2023Complaint
1
0692Potential for harm ยท IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glenhaven

Organization Type

nonprofit

Chain Affiliation

Chain Name

Health Dimensions Group

Chain Size

10 facilities nationwide

Ownership & Management

Key personnel

Glenhaven, INC.5% or Greater Mortgage InterestLarson, KevinOfficer / DirectorMccutchin, JohnOfficer / DirectorMoe, SamanthaOfficer / DirectorNelson, LesleyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources โ€” Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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