Glendale Post Acute Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (30 vs median 13.0)
- High RN turnover (53%)
Bottom 25% in CA · Critically understaffed (RN) · Worst in CAMBRIDGE HEALTHCARE SERVICES chain · $161,982 in fines
What this means for your family
While the activity staff provides excellent social engagement, the facility has alarming patterns of neglect, theft, and poor communication. If you choose this facility, you must implement a rigorous system for monitoring your loved one's hygiene and personal belongings, and verify all medication schedules personally.
Google Reviews
Google Reviews
55 reviews on Google“Families should approach this facility with significant caution due to serious allegations of neglect, theft, and a reported criminal case involving sexual abuse. While many long-term residents and their families praise the kindness of specific activity and nursing staff, there are recurring, severe complaints regarding hygiene, medication errors, and unresponsive communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate activity and recreation staff
- Friendly and attentive nursing team
- Effective physical therapy and rehab services
- Welcoming environment for long-term residents
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
- Theft of patient belongings and personal property (mentioned by 3 reviewers)
- Poor communication and unresponsive administration (mentioned by 4 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Staffing shortages, particularly CNAs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your activity and recreation team; what kind of daily outings or social events do you have planned for residents this month?
- 2With the recent focus on improving health inspections, what specific steps is the facility taking to ensure the highest standards of cleanliness and hygiene for all residents?
- 3How does the nursing team ensure that medication schedules are followed precisely and communicated clearly to family members?
- 4What is your process for ensuring that residents' personal belongings and valuables are kept secure and accounted for?
- 5How do you manage staffing levels, particularly for CNAs, to ensure that every resident receives attentive, hands-on care?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“I simply cannot say enough about the WONDERFUL LADIES who work activities here! I can't say enough about Adrine and Anna! They are so kind and care for the patient's here with real love and compassion that's genuine and real!”
“The nurses took a good care of her. They were helping her to eat and they were very friendly. I would recommend this facility to others.”
“The nurses we had were fantastic with my father... As for the low score goes to the doctors never showing up, the admin staff unprofessional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glendale Post Acute Center has serious recurring problems requiring immediate attention. Families have frequently filed complaints leading to 49 deficiencies across safety issues, protection from abuse and neglect, and medication management. The facility repeatedly fails to prevent accidents and maintain safe conditions, with these problems persisting across multiple surveys. One recent pain management deficiency from January 2026 remains uncorrected, indicating ongoing quality of care concerns.
Jan 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 4, 2025Routine19
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nov 13, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 8, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jun 12, 2025
$25,184
Fine
Feb 26, 2025
$73,575
Payment Denial
Feb 26, 2025
18-day denial
Fine
Dec 19, 2024
$27,551
Fine
Aug 6, 2024
$35,672
Ownership & Operations
Who Operates This Facility
Glendale Post Acute Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 26 of 31 (Worst)
Ownership & Management
Owners
Lac Snf LLC
Owner · Organization
Manhattan Five Partners LLC
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
The Arba Group, INC.
Owner (parent company) · Organization
Krieger, Leo
Owner (parent company)
Lazar, Mark
Owner (parent company)
Wintner, Jacob
Owner (parent company)
Smedra, Ira
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit glendalepac.com
Medicare data downloads
Original nursing home datasets
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