Glenbridge Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 4.0)
- High staff turnover (58%)
- High RN turnover (78%)
Bottom 25% in NC · Critically understaffed (RN) · $31,948 in fines
What this means for your family
While some families report positive experiences with hospice and specific nursing staff, the recent surge in reports regarding hygiene, call-button response times, and administrative unresponsiveness is concerning. We strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and facility cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
32 reviews on Google“Glenbridge Health And Rehabilitation receives highly polarized feedback, with some families praising the compassionate care for hospice and long-term residents, while others report severe neglect and hygiene issues. Critical concerns consistently include long wait times for nurse call buttons, poor communication from administration, and cleanliness standards that leave residents in unsanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice and end-of-life care
- Dedicated long-term nursing staff
- Effective physical therapy team
Concerns
- Slow response times to nurse call buttons (mentioned by 3 reviewers)
- Poor hygiene and lack of bathing for residents (mentioned by 4 reviewers)
- Unresponsive administrative and admissions staff (mentioned by 3 reviewers)
- Facility cleanliness and odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident who presses their call button, and how is that monitored?
- 2Could you walk us through the specific protocols in place to ensure consistent hygiene and bathing schedules for residents?
- 3What steps is the facility taking to improve the overall environment and address concerns regarding cleanliness and odors in the living areas?
- 4How does your administration team ensure clear, proactive communication with families regarding their loved one's care and daily updates?
- 5I noticed the facility is well-regarded for its hospice and end-of-life care; how is that same level of dedication applied to the daily physical therapy and long-term nursing support?
- 6What does a typical daily schedule look like for residents, and how do you encourage social engagement given the current dining and activity setup?
Personalized based on this facility's data
Key Review Excerpts
“Everyone has been amazing. The treatment she has received has been far better than the facility we had to move her from. They have done everything possible to keep her comfortable and have provided amazing care.”
“It would take as long as one hour to get the attention of a nurse after I pushed my buzzer, and a lot of times the person who was sent to see me was incapable of providing the help that I needed.”
“Glenbridge gave my Mom loving care all through the pandemic, even when I was unable to visit, and always kept me up to date. They exceeded all my expectations.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Half of the facility's deficiencies stem from families filing complaints, indicating ongoing resident and family concerns. The most recurring problems involve food safety and quality, medication management, and resident rights violations. Issues with food handling, temperature, and dietary staffing appear across multiple surveys from 2023 to 2025, suggesting persistent problems despite corrections. Given the pattern of repeated violations in critical care areas and the high volume of complaint-driven investigations, families should carefully evaluate this facility.
Mar 27, 2026Routine8
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 27, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 16, 2025Complaint5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Feb 6, 2025Routine12
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Feb 6, 2025Complaint5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 13, 2023Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Feb 6, 2025
$13,449
Fine
Feb 6, 2025
$13,703
Payment Denial
Feb 6, 2025
56-day denial
Fine
Oct 5, 2023
$5,197
Ownership & Operations
Who Operates This Facility
Glenbridge Health and Rehabilitation
for profit
Chain Affiliation
Brighton Healthcare
8 facilities nationwide
Ownership & Management
Owners
Glenbridge Health and Rehabilitation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit glenbridgehc.com
Medicare data downloads
Original nursing home datasets
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