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Nursing HomeMedicaid Investigative

Glenbridge Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

211 Milton Brown Heirs Road, Boone, NC 28607134 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 32 Google reviews

5
4
3
2
1
Glenbridge Health and Rehabilitation Nursing Home in Boone, NC — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (21 vs median 4.0)
  • High staff turnover (58%)
  • High RN turnover (78%)

Bottom 25% in NC · Critically understaffed (RN) · $31,948 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with hospice and specific nursing staff, the recent surge in reports regarding hygiene, call-button response times, and administrative unresponsiveness is concerning. We strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and facility cleanliness firsthand before making a decision.

Google Reviews

Google Reviews

32 reviews on Google
Glenbridge Health And Rehabilitation receives highly polarized feedback, with some families praising the compassionate care for hospice and long-term residents, while others report severe neglect and hygiene issues. Critical concerns consistently include long wait times for nurse call buttons, poor communication from administration, and cleanliness standards that leave residents in unsanitary conditions.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • Compassionate hospice and end-of-life care
  • Dedicated long-term nursing staff
  • Effective physical therapy team

Concerns

  • Slow response times to nurse call buttons (mentioned by 3 reviewers)
  • Poor hygiene and lack of bathing for residents (mentioned by 4 reviewers)
  • Unresponsive administrative and admissions staff (mentioned by 3 reviewers)
  • Facility cleanliness and odors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'16(1)4.31.0'20(1)3.05.0'23(3)2.32.2'25(10)2.8'26(6)

Distribution · 33 analyzed

5
13
4
4
3
0
2
0
1
16

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what is the average response time for a resident who presses their call button, and how is that monitored?
  • 2Could you walk us through the specific protocols in place to ensure consistent hygiene and bathing schedules for residents?
  • 3What steps is the facility taking to improve the overall environment and address concerns regarding cleanliness and odors in the living areas?
  • 4How does your administration team ensure clear, proactive communication with families regarding their loved one's care and daily updates?
  • 5I noticed the facility is well-regarded for its hospice and end-of-life care; how is that same level of dedication applied to the daily physical therapy and long-term nursing support?
  • 6What does a typical daily schedule look like for residents, and how do you encourage social engagement given the current dining and activity setup?

Personalized based on this facility's data


Key Review Excerpts

Everyone has been amazing. The treatment she has received has been far better than the facility we had to move her from. They have done everything possible to keep her comfortable and have provided amazing care.

Memory care family member · 2025★★★★★

It would take as long as one hour to get the attention of a nurse after I pushed my buzzer, and a lot of times the person who was sent to see me was incapable of providing the help that I needed.

Rehab patient · 2026☆☆☆☆

Glenbridge gave my Mom loving care all through the pandemic, even when I was unable to visit, and always kept me up to date. They exceeded all my expectations.

Long-term resident's family · 2023★★★★★
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
54%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
15.5%
NC
14.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.7%
Worse than Avg
Here
14.7%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
NC
91.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.6%
Mixed vs Avgs
Here
15.6%
US
15.3%
NC
20.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
19.5%
NC
21.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
95.5%
NC
94.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
NC
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
79.8%
NC
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
4penalties
Well above state avg (5.6)
19 complaint-triggered
$31,948 in fines

Half of the facility's deficiencies stem from families filing complaints, indicating ongoing resident and family concerns. The most recurring problems involve food safety and quality, medication management, and resident rights violations. Issues with food handling, temperature, and dietary staffing appear across multiple surveys from 2023 to 2025, suggesting persistent problems despite corrections. Given the pattern of repeated violations in critical care areas and the high volume of complaint-driven investigations, families should carefully evaluate this facility.

Mar 27, 2026Routine
8
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Mar 27, 2026Complaint
2
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 16, 2025Complaint
5
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0801Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Feb 6, 2025Routine
12
0551Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

Feb 6, 2025Complaint
5
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 13, 2023Complaint
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Federal Penalties

Fine

Feb 6, 2025

$13,449

Fine

Feb 6, 2025

$13,703

Payment Denial

Feb 6, 2025

56-day denial

Fine

Oct 5, 2023

$5,197

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glenbridge Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Brighton Healthcare

Chain Size

8 facilities nationwide

Ownership & Management

Owners

Glenbridge Health and Rehabilitation

Owner · Organization

100%

Key personnel

Fischer, DavidManaging Control - Governing BodyLefkowitz, ZevManaging Control - Governing BodyFischer, DavidOfficer / DirectorFischer, DavidManagerJones, KristyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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