Glen Terra Assisted Living
Families consistently rate this highly — reviewers highlight professional and communicative management. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
This facility appears to have undergone a significant positive transformation in care quality and management since 2020. While recent reviews highly praise the professionalism of the staff and the cleanliness of the environment, families should verify current staffing levels and budget for potentially high monthly costs.
Google Reviews
Google Reviews
20 reviews on Google“Families often praise the facility for its professional management, particularly the helpfulness of administrators like Diana and Tony, and the cleanliness of the rooms. However, there are significant historical concerns regarding understaffing and high monthly costs, with some reviewers noting a major improvement in care quality following a change in leadership in 2020.”
Quality Themes
Tap a score for detailsStrengths
- Professional and communicative management
- Clean and modern resident rooms
- Convenient location near shopping and dining
- Effective post-surgery rehabilitation support
Concerns
- High monthly rental costs
- Historical issues with understaffing and training (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how communicative the management team is; how do you typically keep families updated on their loved one's well-being?
- 2The modern design of the resident rooms looks wonderful; could you show us how a resident might personalize their space to make it feel like home?
- 3Since the location is so close to great shopping and dining, are there specific organized outings or local trips that residents enjoy participating in?
- 4We are looking for a place with strong support for recovery; could you tell us more about your process for assisting residents with post-surgery rehabilitation?
- 5What is your protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6With a community of this size, how do you ensure that every resident receives consistent, attentive care and that staff members are fully trained for their specific roles?
Personalized based on this facility's data
Key Review Excerpts
“While we were looking Tony at Glen Terra was extremely helpful and communicative. He clearly takes pride in thely facility, and he was understanding and flexible when our circumstances changed.”
“When my uncle needed a place to stay in order to recover from a major surgery, we chose Glen Terra. Diana was absolutely wonderful from the very first phone call/text to when my uncle moved out.”
“Owners hired new administrator early 2020 and almost immediately positive changes started to happen. Carlos, new administrator is a nurse, former combat marine and a RCFE licensed administrator. He changed half of caregivers hired and Trained new caregivers. Big difference this made, care improved 100%.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 14, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 27, 2026ComplaintClean
This report details the findings of a complaint investigation regarding an allegation of staff hitting a client. The investigation found insufficient information to support the allegation, and no immediate health or safety hazards were noted during the visit. The overall finding was that the allegation was unsubstantiated.
Jan 27, 2026ComplaintClean
This report details the findings of a complaint investigation regarding an allegation of staff hitting a client. The investigation found insufficient information to support the allegation, and no immediate health or safety hazards were noted during the visit. The overall finding was that the allegation was unsubstantiated.
Sep 21, 2025InspectionClean
The facility underwent an unannounced one-year required visit. The LPA conducted thorough inspections of the kitchen, bedrooms, common areas, and reviewed resident and staff files. No deficiencies were observed during the visit, and the report confirms compliance with Title 22 Division 6 of the CA Code of Regulations.
Sep 18, 2025OtherClean
The inspection was conducted as a Case Management visit following a complaint. Multiple deficiencies were cited, all classified as Type B. Key issues include failure to update resident care plans following changes in condition and failure to submit required incident reports to the CCLD in a timely manner.
Sep 18, 2025ComplaintClean
The inspection was conducted as a Case Management visit following a complaint. Multiple deficiencies were cited, all classified as Type B. Key issues include failure to update resident care plans following changes in condition and failure to submit required incident reports to the CCLD in a timely manner.
Apr 25, 2025ComplaintClean
This report details an unannounced complaint investigation regarding pests. The allegation of cockroaches was investigated through physical plant tours, document review, and interviews with staff and residents. The findings concluded that there was not enough information to verify the allegation, resulting in an unsubstantiated finding.
Aug 20, 2024ComplaintClean
This report details a complaint investigation conducted on August 15, 2024, regarding allegations of neglect. All three allegations—failure to prevent a pressure injury, inadequate incontinence care, and allowing a resident to sleep in a wheelchair—were found to be unsubstantiated based on staff interviews and record review. No deficiencies were cited in this report.
Ownership & Operations
Who Operates This Facility
Alf Management Group, INC.
RECORDS, TERRY
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit glenterra.net
Medicare data downloads
Original nursing home datasets
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