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Nursing HomeMedicaid Investigative

Golden Haven Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

409 W. Glenoaks Blvd., Verdugo Viejo · Glendale, CA 9120299 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 64 Google reviews

5
4
3
2
1
Golden Haven Care Center Nursing Home in Glendale, CA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (22 vs median 13.0)
  • High staff turnover (52%)

Bottom 25% in CA · Below recommended RN staffing · Worst in HELENE MAYER chain · $74,602 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for families seeking high-quality rehabilitation or hospice care, as evidenced by multiple reports of significant patient improvement. The nursing staff is exceptionally attentive and the facility is notably clean. However, when dealing with admissions or insurance, you may want to follow up persistently to ensure your inquiries are being addressed.

Google Reviews

Google Reviews

64 reviews on Google
Golden Haven Care Center is highly regarded by families for its compassionate nursing staff and its effectiveness in rehabilitation and hospice care. While many reviewers praise the cleanliness and the warm, family-like atmosphere, there are isolated reports of rude communication from specific administrative staff and delays in returning phone calls.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities9.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Impeely clean and well-maintained facility
  • Effective rehabilitation and physical therapy
  • Warm, welcoming atmosphere for residents

Concerns

  • Rude communication from certain administrative staff
  • Difficulty getting timely call-backs regarding insurance or admissions

Rating Trends

Tap a year to see what changed

2345.02016(1)5.02017(1)3.02018(2)4.82024(16)4.72025(34)5.02026(11)

Distribution · 65 analyzed

5
59
4
2
3
0
2
1
1
3

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how clean and well-maintained the facility is; what are your current protocols for maintaining that high standard of cleanliness?
  • 2Since some families have noted how compassionate the nursing staff is, how do you ensure that level of attentive care is consistent across all shifts?
  • 3How does the team handle medical emergencies or urgent changes in a resident's condition during the overnight hours?
  • 4What kind of daily activities or social programs do you have in place to keep residents engaged and part of a warm community?
  • 5We want to make sure we stay in the loop; what is the best way to ensure timely communication with the administrative team regarding admissions or insurance updates?
  • 6With the recent inspections, what specific steps is Golden Haven taking to address the identified deficiencies and improve the overall care environment?

Personalized based on this facility's data


Key Review Excerpts

After a few weeks of rehab, physical therapy, and nothing but TLC Dad is back home walking eating and doing good.

Rehab patient's family · 2024★★★★★

The facility itself is always impeccably clean and has a pleasant aroma upon entry. Furthermore, the staff members are incredibly attentive, informative, and professional.

Hospice care family member · 2025★★★★★

The time she transferred, Doctor put hospice care for her. With all the remarkable cares, she is not hospice care anymore. She is bedridden but has not developed bed sores.

Long-term resident's family · 2025★★★★★
Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.0%
Mixed vs Avgs
Here
11.0%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.3%
Worse than Avg
Here
17.3%
US
14.4%
CA
10.4%
Los angeles
12.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.9%
Worse than Avg
Here
17.9%
US
15.5%
CA
11.7%
Los angeles
11.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Worse than Avg
Here
93.2%
US
95.5%
CA
98.2%
Los angeles
97.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.3%
Worse than Avg
Here
66.3%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.7%
Worse than Avg
Here
76.7%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
4penalties
Near state avg (15.4)
29 complaint-triggered
$74,602 in fines

Families have filed multiple complaints triggering 29 deficiencies across critical areas including medication management, resident safety, and care planning. The facility shows persistent problems with medication errors, accident prevention, respiratory care, and infection control that recur across surveys despite reported corrections. Most concerning are repeated issues with medication safety and accident hazards that appear in both complaint and routine inspections, suggesting ongoing systemic problems with basic resident care and safety protocols.

Jan 16, 2026Routine
14
0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Dec 29, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 21, 2025Complaint
1
0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Feb 19, 2025Complaint
1
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 7, 2024Routine
24
0695Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Aug 10, 2024Complaint
4
0635Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Federal Penalties

Fine

Dec 7, 2024

$32,221

Fine

Jul 23, 2024

$16,800

Payment Denial

Apr 23, 2024

4-day denial

Fine

Aug 25, 2023

$25,581

Ownership & Operations

Who Operates This Facility

Owner / Operator

Golden Haven Care Center

Organization Type

for profit

Ownership & Management

Owners

Golden State Health Centers, INC.

Owner · Organization

65%

The Chani Levitin Gst Non-Exempt Trust

Owner · Organization

9%

J Nadel Family Limited Partnership

Owner · Organization

Weiss, Martin

Owner (parent company)

13%

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Aaron Mayer Dated Decem

Owner (parent company) · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Abraham Mayer Dated Dec

Owner (parent company) · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Akiva Mayer Dated Decem

Owner (parent company) · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Aviva Mayer Dated Decem

Owner (parent company) · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Talia Mayer Dated Decem

Owner (parent company) · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Zachary Mayer Dated Dec

Owner (parent company) · Organization

Norman & Joanne Nadel Family Trust of 2010

Owner (parent company) · Organization

Nadel, Jeffery

Owner (parent company)

Nadel, Jodi

Owner (parent company)

Nadel, Jonah

Owner (parent company)

Nadel, Norman

Owner (parent company)

Key personnel

Cabral, IselaManagerHmayakyan, SamvelManagerLevine, HenryManagerGolden State Health Centers, INC.Adp of the SnfThe Chani Levitin Gst Non-Exempt TrustAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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