Gladwin Nursing and Rehabilitation Community
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
This facility shows strong results for rehabilitation and recovery, with many families praising the administrative team's personal involvement. However, you must be vigilant regarding basic care; multiple reviewers reported issues with hygiene and responsiveness. We recommend conducting unannounced visits and closely monitoring your loved one's daily care needs.
Google Reviews
Google Reviews
26 reviews on Google“Gladwin Nursing and Rehabilitation Community receives polarized feedback, with many residents and families praising the physical therapy team and administrative staff for their dedication to recovery. However, there are serious, recurring allegations of neglect, including reports of residents left in soiled clothing, unaddressed medical distress, and poor hygiene standards. Families should weigh the strong rehabilitation outcomes against these significant concerns regarding basic daily care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Supportive and communicative administrative staff
- Compassionate nursing and aide staff
- Successful post-surgery recovery outcomes
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 4 reviewers)
- Inadequate medical monitoring and response to distress (mentioned by 3 reviewers)
- Understaffing leading to poor resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the focus on post-surgery recovery here, what specific protocols do you have in place to ensure consistent hygiene and toileting assistance for residents who are less mobile?
- 2I noticed the staffing rating is currently at three stars; how does the facility manage daily care tasks during shift changes to ensure that residents' needs are met promptly?
- 3What is your process for monitoring residents throughout the night, and how do you ensure a quick response if a resident is showing signs of distress?
- 4Since the facility has a smaller capacity of 60 residents, how do you foster a sense of community and keep residents engaged in daily activities outside of their therapy sessions?
- 5I appreciate that the administrative team is noted for being communicative; what is the best way for families to stay updated on their loved one's medication management and overall health status?
- 6Could you walk me through the current approach to dining and meal service, and how you accommodate residents who may need extra support during mealtimes?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been amazing. Going above and beyond to get him settled in. Executive admin even went out, after hours, to get something my dad was requesting to eat that they did not have on hand.”
“They communicated consistently. I had access to my dad and could speak with him whenever I needed to. While he was resistant to go into rehab, by the time he left he genuinely sounded 20 years”
“Jason Alexander, director, reached out to me and we talked through the process and he dispelled most of my fears. He and staff went above and beyond to help the transition from hospital to their facility go as smoothly as possible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to accident prevention and abuse reporting, with the most recent complaint in April 2025 involving safety hazards and failure to properly report suspected incidents. The facility shows recurring issues with fire safety systems, medication management, and building safety that have persisted across multiple surveys from 2022-2024, though all deficiencies have correction dates indicating the facility addresses violations when cited.
Jan 7, 2026Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Apr 17, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 9, 2024Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nov 9, 2023Routine10
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Gladwin Nursing and Rehabilitation Community
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 8 of 26
Ownership & Management
Owners
Atrium Centers, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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