Gladeview Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
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What this means for your family
Gladeview has a strong reputation for rehabilitation and long-term care, with many families noting the staff's compassion. However, because of the serious allegations regarding hygiene and responsiveness, we strongly recommend visiting unannounced during off-peak hours to observe the cleanliness and staff attentiveness firsthand.
Google Reviews
Google Reviews
26 reviews on Google“Gladeview Health Care Center receives strong praise from many families for its compassionate staff, clean environment, and effective rehabilitation services. However, there is a stark contrast in experiences, with some reviewers reporting severe issues regarding hygiene, infection control, and responsiveness to patient needs. Prospective families should weigh the positive long-term reports against the critical concerns regarding basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Welcoming and supportive environment
Concerns
- Poor hygiene and infection control (soiled items left in rooms/hallways) (mentioned by 2 reviewers)
- Unresponsive nursing staff to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With 14 recent state violations noted, what specific steps has the facility taken to improve oversight and ensure consistent quality of care?
- 2I noticed some feedback regarding room cleanliness and the handling of soiled items; could you walk me through your current protocols for infection control and daily housekeeping?
- 3Given the 3-star rating in health inspections, what is your process for addressing and correcting deficiencies to ensure a safe environment for residents?
- 4I see your staffing rating is quite strong at 4 stars; how do you ensure that this level of staffing translates into consistent, responsive care for residents who may need assistance quickly?
- 5What does a typical day look like for a resident here, and how do you tailor activities to keep them engaged and active?
- 6How does your nursing team coordinate with families during medical emergencies, and what is your protocol for communicating changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“I know my mom's been there 8 years. I'm there almost every day. They are caring loving professionals. I've never had any care giver there tell me no, they go above and beyond.”
“Following bilateral knee replacement surgery, I "kneehabbed" at Gladeview for three weeks and am pleased to write that they provided consistently kind, respectful, and competent care.”
“Patients suffer greatly because of nurses who don't respond to their needs. They don't know how to treat them and they don't care at all. Infection control here is abysmal; they leave diapers soiled with feces and urine in the hallways and rooms.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports about treatment quality and communication failures. The most recurring problems involve providing appropriate treatment and care according to medical orders, timely notification of families about residents' conditions, and care planning. While all 66 deficiencies show correction dates, the persistence of similar issues across multiple surveys and complaint-triggered investigations suggests ongoing challenges with care consistency and family communication that warrant careful evaluation during visits.
Nov 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 22, 2024Routine28
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 22, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 11, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Gladeview Health Care Center
for profit
Ownership & Management
Owners
Sugers, Linda
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit gladeviewcares.com
Medicare data downloads
Original nursing home datasets
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