Apple Rehab Saybrook
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 12)
Below average in CT · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While the clinical and therapy staff are often described as compassionate, the facility suffers from severe, recurring issues with administrative oversight, cleanliness, and communication. Families should be prepared to be highly involved in daily advocacy and should conduct a thorough tour to personally verify the current state of the facility's hygiene and staffing levels before making a decision.
Google Reviews
Google Reviews
28 reviews on Google“Apple Rehab Saybrook receives highly polarized feedback, with recent reviews highlighting significant concerns regarding understaffing, facility cleanliness, and administrative disorganization. While some families praise individual caregivers and therapists for their compassion, many others report poor communication, inadequate medical oversight, and an unpleasant physical environment.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate frontline nursing and CNA staff
- Dedicated physical and occupational therapy teams
- Engaging recreation and activities programs
Concerns
- Understaffing and slow response times (mentioned by 5 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 4 reviewers)
- Administrative and organizational failures (mentioned by 4 reviewers)
- Inadequate medical oversight and communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the feedback regarding response times, what specific protocols are in place to ensure residents receive timely assistance when they use their call bells?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your daily housekeeping schedule and how you ensure a clean, odor-free environment for residents?
- 3With the current staffing levels, how does your team manage consistent communication with families regarding changes in a resident's medical status or care plan?
- 4I see that your therapy and recreation teams are highly regarded; could you share some examples of recent activities that have been particularly popular with the residents?
- 5What steps is the administrative team taking to improve the overall coordination of care and address the recent CMS health inspection findings?
- 6How does your nursing staff handle medication management and oversight to ensure accuracy and safety for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The problem at Apple as we experienced it is with the administrative infrastructure. This establishment has organizational issues that makes no sense and is a detriment to not only the patients but the nurses and staff themselves.”
“My sister has been there for 2+ years... There have been times when the ball has been absolutely dropped. Not updating medical records, never receiving the orders to have my sister ready for her Drs. appointments, not keeping up w/ oral care etc.”
“The Nurses, Aides, Therapists and The Administration are all so nice and patient with her, she settled in quickly. She has made many friends, there are always activities that she can choose to go to.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 13 complaint-driven deficiencies, indicating families have reported issues to authorities. Recurring problems span infection control, safety hazards, and care planning, with some issues like infection prevention control appearing across multiple surveys from 2019-2025. Recent complaints in 2025-2026 involved serious concerns about resident abuse reporting and medication management, though all deficiencies show correction dates or plans.
Jan 7, 2026Complaint5
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 22, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 23, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 9, 2025Routine17
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 2, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 1, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Apple Rehab Saybrook
for profit
Chain Affiliation
Apple Rehab
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 7 of 20
Ownership & Management
Owners
Foley, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit apple-rehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.