Gilman Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 19 Google reviews
Watch Gilman Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility offers effective physical therapy and engaging activities, the recurring reports of staff neglect and poor communication are significant red flags. We strongly recommend that families conduct unannounced visits and ask specifically about the facility's protocols for medication administration and how they handle missing personal items.
Google Reviews
Google Reviews
19 reviews on Google“Gilman Healthcare Center receives highly polarized feedback, with families reporting severe concerns regarding neglect, unprofessional staff behavior, and poor communication. While some visitors report positive experiences with physical therapy and facility cleanliness, these are frequently overshadowed by allegations of medication mismanagement, missing personal belongings, and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Clean and well-maintained facility areas
- Engaging community activities and special events
Concerns
- Unprofessional and rude staff behavior (mentioned by 6 reviewers)
- Neglect of basic care and patient needs (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Loss of patient personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily communication and responsiveness?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that residents receive consistent, timely assistance with their basic daily needs?
- 3I’ve heard great things about your physical therapy program and community events; how do you balance those engaging activities with the need for personalized, attentive care?
- 4What steps does the facility take to ensure that residents' personal belongings are tracked and kept secure during their stay?
- 5With the recent focus on medication management, could you walk me through your process for ensuring accuracy and how you keep families informed if a change in medication occurs?
- 6How do you address concerns regarding staff interactions to ensure that every resident feels treated with kindness and professional respect?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was great and helped me achieve my goal. I'm ready to return home and wanted to let everyone know that my stay has been great.”
“The dietary team deserves a special mention for their outstanding work. The meals served were not only nutritious and well-balanced but also flavorful and thoughtfully prepared.”
“My wife was admitted to this place less than a week ago for therapy... Personal belongings have already turned missing... Staff is extremely rude. They have taken her off her medication her anxiety is through the roof.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing reports that led to 12 complaint-triggered deficiencies. The most recurring problems involve accident prevention and safety hazards, which appeared in complaints as recently as January 2025, indicating persistent issues despite corrections. Additional concerns include abuse/neglect prevention policies and basic care assistance. While the facility corrects violations when cited, the repeated safety violations across multiple surveys suggest ongoing supervision challenges that families should carefully evaluate.
Jan 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 24, 2024Routine8
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 23, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 23, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 16, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 1, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jul 8, 2025
$21,437
Fine
Jan 23, 2024
$17,101
Fine
Oct 16, 2023
$48,540
Fine
Sep 1, 2023
$80,851
Fine
Jul 14, 2023
$11,442
Ownership & Operations
Who Operates This Facility
Gilman Healthcare Center
for profit
Chain Affiliation
Premier Healthcare of Illinois
3 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 3 (Best)
Ownership & Management
Owners
Baver, Barak
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit premierofillinois.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives