Gentle Care Strategies
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 79 Google reviews
Watch Gentle Care Strategies
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While many families praise the facility for its clean, home-like atmosphere and kind nursing staff, there are serious, specific allegations regarding medical negligence that require your attention. We strongly recommend that you ask the administration directly about their protocols for medical emergencies and how they handle resident transfers to hospitals.
Google Reviews
Google Reviews
79 reviews on Google“Gentle Care Strategies receives highly polarized feedback, with many reviewers praising the facility for its home-like environment, cleanliness, and attentive nursing staff. However, there are serious, critical allegations regarding medical negligence and unprofessional conduct that prospective families should investigate thoroughly. The facility appears to have a core group of satisfied long-term families, but the presence of severe complaints about emergency response and staff behavior warrants caution.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Home-like, family-oriented environment
- Attentive and caring nursing staff
- Effective rehabilitation therapy
Concerns
- Allegations of medical negligence and failure to provide emergency care (mentioned by 2 reviewers)
- Unprofessional staff conduct and poor treatment of employees (mentioned by 3 reviewers)
- Facility cleanliness described as dirty or nasty (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how home-like and family-oriented the environment feels here; what kind of daily activities or social outings do you organize for the residents?
- 2Since we want to ensure everything is handled correctly, could you walk us through your specific protocols for medication management and how you track dosages?
- 3In the event of a sudden health change or a medical emergency during the night, what is the exact process for getting urgent care for a resident?
- 4We noticed some mentions of staff turnover in the ratings, so could you tell us about your current approach to training and supporting your nursing team?
- 5Maintaining a clean and comfortable space is so important to us; what does your daily housekeeping and sanitation schedule look like for the resident rooms?
- 6I saw that the management team engages with feedback from the community; how do you typically use resident or family suggestions to make improvements to the facility?
Personalized based on this facility's data
Key Review Excerpts
“I cannot say enough about nurse Chistina and nurse Braithwaite for helping us to understand what was going on. The CNA's are to be commended for their respectful, kind and gentle ways when speaking with my father and repositioning him.”
“DO NOT send your loved ones here. Refused to call an ambulance for my father, who has Stage 4 Lung Cancer. He couldn't breath. They have him a pain pill and anxiety pill, all whole telling him "he wouldn't be coming back" to Gentle Care.”
“Building seems a little dated but staff were always friendly. Food for patients was of decent to good quality.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues with fire safety systems and emergency preparedness that recur across multiple surveys, with sprinkler systems, fire alarms, and emergency drills repeatedly cited in 2022, 2024, and 2025. One family filed a complaint regarding accident prevention and safety supervision in 2024. While all deficiencies show correction dates, the repeated nature of fire safety violations suggests ongoing challenges maintaining these critical systems.
Apr 24, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Sep 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 15, 2024Routine13
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 10, 2022Routine11
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Ownership & Operations
Who Operates This Facility
Gentle Care Strategies
for profit
Ownership & Management
Owners
Pulaski Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit thestrategies.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives