Bridgepointe Health Campus
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
Bridgepointe is highly regarded for its clean environment and effective rehabilitation programs, making it a strong candidate for short-term recovery. However, because multiple families have raised concerns about staffing levels and responsiveness, we recommend asking specifically about current nurse-to-patient ratios and how they handle requests for room changes or urgent care needs.
Google Reviews
Google Reviews
35 reviews on Google“Bridgepointe Health Campus receives high praise for its clean, modern facility and a staff that many families describe as caring and professional. While many reviewers highlight excellent rehab services and engaging activities, there are serious concerns regarding staffing levels and the quality of care for residents with complex needs, with some reports of neglect and unresponsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging activities and life enrichment programs
- Strong rehabilitation and therapy services
- Professional and kind nursing staff
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 4 reviewers)
- Inconsistent quality of care among different staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Bridgepointe has a strong reputation for life enrichment; could you walk me through what a typical week of activities looks like for a new resident?
- 2With a 3-star staffing rating, how does your leadership team ensure that residents receive timely assistance when they call for help, especially during peak hours?
- 3I see that the facility has addressed some recent state violations; what specific steps have been taken to improve consistency in care across all shifts?
- 4It is great to see that you actively engage with feedback on public platforms; how do you use family input to make real-time improvements to the care experience?
- 5Given the importance of medical oversight, what is your protocol for managing urgent health changes or medical emergencies during the overnight hours?
- 6How do you balance the needs of your 80 residents to ensure that every individual receives the same high standard of care regardless of which staff member is on duty?
Personalized based on this facility's data
Key Review Excerpts
“My father stayed at BridgePointe in Vincennes, IN for rehab after major and life threatening medical procedures and the care he received from everyone there was exemplary!”
“The facility is very clean and well taken care of. The staff are genuine in their care for the patients. Communication has also been great allowing me to keep up to date on my loved one when I am unable to be there!”
“BridgePointe Health Campus has gone above and beyond any of my expectations for a nursing facility. There are no other facilities in this area that compares.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bridgepointe Health Campus has significant recurring issues with families filing complaints about care planning and infection control appearing across multiple recent surveys. The most frequent problems involve fire safety systems, care planning processes, and infection prevention, with some issues like sprinkler system maintenance repeating over time. While all deficiencies show correction dates, the pattern of complaint-driven investigations suggests ongoing care concerns that families have reported to authorities.
Dec 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nov 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Oct 14, 2025Complaint1
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jun 25, 2025Routine13
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Jan 3, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Bridgepointe Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 75 of 120
Ownership & Management
Owners
Good Samaritan Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit bridgepointehc.com
Medicare data downloads
Original nursing home datasets
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