Generations at Rock Island
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 11.0)
- High staff turnover (58%)
- High RN turnover (75%)
Bottom 25% in IL · Critically understaffed (RN) · Above average staffing · Worst in GENERATIONS HEALTHCARE chain · Abuse citation
What this means for your family
While some reviewers report recent improvements, the facility has a recurring history of serious concerns regarding hygiene and call-light response times. If you are considering this facility, we strongly recommend conducting an unannounced visit to the specific floor where your loved one would reside and asking for a clear plan on how they manage medical communication and hygiene needs.
Google Reviews
Google Reviews
39 reviews on Google“Generations at Rock Island experiences extreme polarization in reviews, with reports of significant neglect, poor hygiene, and staffing shortages contrasting sharply with praise for recent leadership and facility improvements. Families consistently express frustration over slow response times to call lights, poor communication regarding medical status, and inconsistent care quality. While some visitors report a positive turnaround in recent years, others continue to describe distressing conditions regarding resident hygiene and basic medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated dialysis staff
- Recent facility renovations
- Some highly attentive individual nursing staff
- Bistro dining options
Concerns
- Neglect and hygiene issues (soiled clothing/bedding left for hours) (mentioned by 6 reviewers)
- Slow or ignored call lights (mentioned by 5 reviewers)
- Poor communication from nursing and administration (mentioned by 4 reviewers)
- Understaffing leading to missed care (mentioned by 3 reviewers)
- Inadequate therapy services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, how have these updates specifically improved the daily living environment and hygiene standards for residents?
- 2I noticed the facility offers bistro dining; could you walk me through how the dining experience works and how you ensure residents receive consistent nutritional support?
- 3With the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and that residents' immediate needs are met throughout the day and night?
- 4How does your leadership team facilitate communication with families, and what is your process for keeping us updated on our loved one’s care plan and health status?
- 5Could you explain how your nursing team manages medication administration and what steps are taken to ensure accuracy and consistency for each resident?
- 6I understand you have a dedicated dialysis staff; how do you coordinate that specialized care with the rest of the nursing team to ensure a seamless experience for the resident?
Personalized based on this facility's data
Key Review Excerpts
“My Husband went to ER twice since he was there. The one time was his blood sugar was low, it was 25. Amy the administrator should not be working there she is very rude and she told my Husband if he don't like it there, he can leave.”
“The changes that are happening in the facility are incredible! The employees go above and beyond to make sure the residents are well taken care of and have everything they need/want!”
“The therapy ladies don't do anything .He was there for 9 days had I had to call meeting with administration,social worker,head of nursing,physical therapy,and occupational therapy to get anything done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 14 deficiencies at Generations at Rock Island, including concerning issues with resident protection from abuse and neglect, accident prevention, and treatment quality. The most recurring problems involve safety hazards, fire safety violations, and medication management. While all deficiencies show correction dates, the pattern of repeated safety issues and multiple abuse-related complaints warrants careful consideration during any visit.
Mar 23, 2026Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Oct 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Aug 2, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jul 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 22, 2025
$15,935
Fine
Jul 22, 2025
$21,645
Fine
Jul 22, 2025
$68,230
Payment Denial
Jul 22, 2025
20-day denial
Ownership & Operations
Who Operates This Facility
Generations at Rock Island
for profit
Chain Affiliation
Generations Healthcare Network
7 facilities nationwide
Chain avg rating: 3.8/5 · Rank 33 of 33 (Worst)
Ownership & Management
Owners
Barrish Group Limited Partnership
Owner · Organization
Barrish, Bryan
Owner
Gesualdo, Mary
Owner
Gesualdo, Ralph
Owner
Winter, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit generationsrockisland.com
Medicare data downloads
Original nursing home datasets
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