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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 20 Google reviews
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Friendship Manor has a middle-range Medicare overall rating. Strengths include compassionate and kind memory care staff. Some reviewers note concerns about staffing shortages leading to wait times for assistance (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Friendship Manor receives high praise from independent living residents for its active lifestyle and maintenance-free villas, while memory care families highlight the compassionate and kind staff. However, some family members of skilled nursing residents report concerns regarding staffing shortages and occasional long wait times for assistance. Overall, the facility is viewed as a well-managed community with excellent food and a welcoming environment.
Quality Themes
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Concerns
Rating Trends
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Distribution · 21 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My parents are living here. The staff worked to get them a room together and I have seen other rooms with both couples. Skilled nursing takes medicaid. Assisted does not. Parents day the food is very good. Nurse staff is fairly attentive but as usual are somewhat short and a wait is often experienced.”
“Thank you to the entire team at Friendship Manor, especially in the Memory Care Unit where they provided loving, caring and compassionate care for our mother. She enjoyed the staff who were so kind and loving.”
“I live at Friendship Manor in a lovely apartment in Independent Living. Not one moment of regret in making this decision. I’m so glad I made this decision while I am still able to be active, participate in activities that interest me, of which there are many.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has recurring safety concerns, with families filing four complaints that triggered inspections, including a recent unresolved accident hazard issue from January 2026. The most persistent problems involve accident prevention and supervision, fire safety systems, and abuse/neglect reporting. While most deficiencies show correction dates, the pattern of repeated accident hazard violations across multiple years and the recent uncorrected safety issue warrant careful consideration during any visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Apr 9, 2025
$10,519
Payment Denial
Jul 24, 2024
12-day denial
Friendship Manor
nonprofit
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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