Friendship Manor
Strong Medicare quality ratings; families often praise compassionate and kind memory care staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
Friendship Manor is highly regarded for its independent living lifestyle and compassionate memory care services. However, families of potential skilled nursing residents should inquire about current staffing ratios, as some reports indicate that staff can be stretched thin, leading to wait times for assistance.
Google Reviews
Google Reviews
20 reviews on Google“Friendship Manor receives high praise from independent living residents for its active lifestyle and maintenance-free villas, while memory care families highlight the compassionate and kind staff. However, some family members of skilled nursing residents report concerns regarding staffing shortages and occasional long wait times for assistance. Overall, the facility is viewed as a well-managed community with excellent food and a welcoming environment.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind memory care staff
- High-quality, well-regarded dining options
- Active and engaging independent living environment
- Responsive maintenance for villa residents
Concerns
- Staffing shortages leading to wait times for assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong reputation for its dining program; could you tell me more about how you accommodate different dietary preferences or needs for residents?
- 2With a capacity of 94 residents, how do you ensure that staff are consistently available to provide timely assistance when a resident calls for help?
- 3Given the recent focus on health inspection standards, what specific improvements or changes has the facility implemented to ensure high-quality care for residents?
- 4I’ve heard wonderful things about the active environment here; what are some of the most popular daily activities that help residents stay engaged and connected with one another?
- 5How does the facility coordinate medical care and handle urgent health needs to ensure residents are supported around the clock?
- 6Since maintenance is often highlighted as a strength for villa residents, how does that same level of responsiveness translate to the support provided for those in the nursing home wing?
Personalized based on this facility's data
Key Review Excerpts
“My parents are living here. The staff worked to get them a room together and I have seen other rooms with both couples. Skilled nursing takes medicaid. Assisted does not. Parents day the food is very good. Nurse staff is fairly attentive but as usual are somewhat short and a wait is often experienced.”
“Thank you to the entire team at Friendship Manor, especially in the Memory Care Unit where they provided loving, caring and compassionate care for our mother. She enjoyed the staff who were so kind and loving.”
“I live at Friendship Manor in a lovely apartment in Independent Living. Not one moment of regret in making this decision. I’m so glad I made this decision while I am still able to be active, participate in activities that interest me, of which there are many.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring safety concerns, with families filing four complaints that triggered inspections, including a recent unresolved accident hazard issue from January 2026. The most persistent problems involve accident prevention and supervision, fire safety systems, and abuse/neglect reporting. While most deficiencies show correction dates, the pattern of repeated accident hazard violations across multiple years and the recent uncorrected safety issue warrant careful consideration during any visit.
Jan 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 19, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
May 16, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Apr 9, 2025
$10,519
Payment Denial
Jul 24, 2024
12-day denial
Ownership & Operations
Who Operates This Facility
Friendship Manor
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit friendshipmanor.org
Medicare data downloads
Original nursing home datasets
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