Gateway Health and Rehab
Strong Medicare quality ratings; families often praise kind and professional nursing staff. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
This facility offers a very high standard of nursing care and a clean environment that fosters resident engagement. However, if your loved one is in rehab, you should proactively request regular updates from the doctors and physical therapists to ensure you are informed of their progress.
Google Reviews
Google Reviews
7 reviews on Google“Families moving loved ones to Gateway Health and Rehab can expect a kind, professional nursing staff and a clean, well-maintained environment. While the facility provides engaging activities and high-quality nursing care, some families have noted a lack of communication regarding progress from the physical therapy and medical teams.”
Quality Themes
Tap a score for detailsStrengths
- Kind and professional nursing staff
- Clean and well-maintained facility
- Engaging resident activities
- Positive employee culture
Concerns
- Lack of communication from physical therapy and doctors regarding patient progress
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high health inspection rating, what specific protocols do you have in place to maintain that level of clinical excellence?
- 2I noticed the team is very responsive to feedback online; how does the staff incorporate resident and family suggestions into daily care?
- 3Since the facility is a more intimate size with 60 residents, how do you ensure each person gets enough personalized attention from the nursing team?
- 4What does a typical day of social activities and engagement look like for the residents here?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6How do you approach managing the specific care needs of residents to ensure the facility stays as safe and clean as your recent inspections show?
Personalized based on this facility's data
Key Review Excerpts
“Recently moved a family member to Gateway from another facility and we are SO happy with our decision. Everyone is so kind and the care he has been receiving has been phenomenal. The employees all seem to love working here and it shows in how they treat the residents.”
“The staff are wonderful!! Physical therapy and the doctor could do more in my opinion. They do not communicate with you about how your loved one is doing (PT and Dr).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gateway Health and Rehab has faced complaints from families that led to findings about treatment refusal rights, with recurring issues in accident prevention and resident rights appearing across multiple surveys since 2021. The facility has corrected all reported deficiencies, though safety hazards and communication problems with residents have persisted over time. Additional concerns involved dietary staffing, fire safety systems, and emergency exit obstructions, all of which the facility addressed with documented correction dates.
Mar 23, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Mar 23, 2025Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 8, 2023Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jul 23, 2021Routine3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Ownership & Operations
Who Operates This Facility
Gateway Health and Rehab
for profit
Chain Affiliation
Reliable Health Care Management
7 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Employee Stock Ownership Plan of Select Health Care INC Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit reliablemgt.com
Medicare data downloads
Original nursing home datasets
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