Friendship Health and Rehab
Strong Medicare quality ratings; families often praise highly dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate and collaborative staff, making it a strong candidate for rehab needs. However, families should be prepared for an aging, institutional building and are encouraged to tour the facility personally to assess current cleanliness standards.
Google Reviews
Google Reviews
19 reviews on Google“Friendship Health and Rehab receives polarized feedback, with recent reviewers highlighting exceptional, dedicated staff despite the facility's aging and institutional appearance. While some families praise the compassionate care and responsiveness, older reviews and some visitors note concerns regarding cleanliness and outdated physical conditions.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate nursing staff
- Effective and collaborative rehab team
- Consistent care across different shifts
Concerns
- Outdated facility and institutional environment (mentioned by 3 reviewers)
- Cleanliness and odor issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how dedicated and compassionate your nursing staff is; how do you ensure that same level of care remains consistent across all shifts?
- 2Since we are looking for a comfortable environment, what recent or upcoming updates are planned for the facility to keep it feeling modern and fresh?
- 3How does your team approach daily cleaning and maintenance to ensure the resident living areas always feel clean and welcoming?
- 4With the rehab team being a known strength here, how closely do the therapists work with the nursing staff to support a resident's recovery goals?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I have never seen a team work together in every capacity making sure everyone feels their needs are the most important of all. The staff never wavered.”
“Sure, this place shows its age and feels very institutional. However, there is something special about the people who work here, and that makes all the difference.”
“The staff are excellent.Dr.halminanton I a great addition to the team! I love them all and they are the best the food is good and the place is superclean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, raising concerns about this facility's care quality. The most recurring problems involve fire safety systems, respiratory care, and infection control. While all deficiencies show correction dates, respiratory care issues appeared in multiple surveys, and recent 2025 inspections found new fire safety violations, suggesting ongoing maintenance challenges that families should discuss during visits.
Apr 24, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Routine4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 16, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 6, 2022Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Friendship Health and Rehab
for profit
Chain Affiliation
Reliable Health Care Management
7 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 5 (Best)
Ownership & Management
Owners
Select Health Care INC
Owner · Organization
Morris, Janice
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit reliablemgt.com
Medicare data downloads
Original nursing home datasets
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