Gates Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 93 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (54%)
Above average in NC · Below recommended RN staffing · No penalties on record · Very few deficiencies
What this means for your family
Gates Health and Rehabilitation Center has shown a strong upward trend in quality over the last several years, with recent visitors frequently praising the cleanliness and the warmth of the staff. While the facility has moved past its earlier reputation for poor maintenance, families should still conduct a tour to ensure the current environment meets their specific standards for care and responsiveness.
Google Reviews
Google Reviews
93 reviews on Google“Gates Health and Rehabilitation Center is frequently praised for its clean, odor-free environment and a friendly, attentive staff that fosters a home-like atmosphere. While many families report high satisfaction with the care provided to their loved ones, a minority of reviewers have raised concerns regarding historical issues with staffing levels, cleanliness, and professionalism. The facility appears to have undergone significant improvements in recent years, shifting from negative feedback in the 2016-2021 period to predominantly positive reviews today.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Warm, attentive, and friendly nursing staff
- Secure and welcoming environment
- Effective and dedicated rehabilitation therapy team
Concerns
- Understaffing and lack of necessary supplies (mentioned by 4 reviewers)
- Inconsistent cleanliness and hygiene standards (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that the facility has a 3-star staffing rating; could you walk me through how you manage shift coverage to ensure residents receive timely assistance during peak hours?
- 2Some families have mentioned occasional challenges with supply availability; what is your current process for ensuring that essential medical and personal care items are always well-stocked for residents?
- 3I appreciate that the leadership team is active in responding to online feedback; how do you use that community input to improve the daily experience for residents and their families?
- 4Given the mixed feedback regarding facility hygiene, what specific protocols do you have in place to maintain the cleanliness standards that visitors often praise?
- 5What steps are taken to ensure that all staff members consistently maintain a professional and supportive demeanor, especially during high-stress times of the day?
- 6Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so caring and kind. Mom felt very comfortable there. She enjoyed the food. She especially liked the ham and sweet potato she had one meal.”
“I realized what makes this place a cut above the rest. I have always found the administrator to have an exceptional, caring personality. Today I saw him walk briskly past the room I was visiting with broom and dust pan in hand.”
“My mother was there and they took very good care of her. Ebony did a good job with her wound care and I thank you so much for giving us the care that my mother really needed it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
10
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gates Health and Rehabilitation Center has 19 deficiencies across three surveys, with families filing complaints that led to findings about wound care and discharge procedures. The most frequent issues involve fire safety systems, resident rights protections, and food safety. All deficiencies have correction dates, though problems persist across different survey periods, suggesting ongoing operational challenges that families should discuss during visits.
Aug 15, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 14, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 11, 2023Routine12
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Gates Health and Rehabilitation Center
for profit
Chain Affiliation
August Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 5
Ownership & Management
Owners
Augustnc Holdco LLC
Owner · Organization
Cohen, Itamar
Owner (parent company)
Hyman, Simcha
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit gatesrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.