Garden Valley Retirement Village
Strong Medicare quality ratings; families often praise engaging and well-organized activity programs. Still worth an in-person visit.
based on 75 Google reviews
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What this means for your family
Garden Valley is highly regarded for its vibrant activity program and compassionate care for residents with dementia. While most families report excellent experiences, we recommend scheduling a tour and paying close attention to how staff interact with you, as some visitors have previously noted inconsistencies in professionalism during the intake process.
Google Reviews
Google Reviews
75 reviews on Google“Garden Valley Retirement Village receives high praise for its active social calendar and dedicated activity staff, particularly Kristian Pittillo, who is frequently cited for her engagement with residents. Families of long-term residents and those in memory care often report feeling that their loved ones are well-cared for and treated with kindness. However, there are isolated but significant concerns regarding tour experiences and professional conduct, suggesting that the quality of service may vary depending on the specific staff member encountered.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and well-organized activity programs
- Kind and attentive nursing and care staff
- Clean and well-maintained facility environment
- Compassionate care for dementia and memory care residents
Concerns
- Unprofessional or rude staff behavior during tours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how organized and engaging your activity programs are; could you tell us more about what a typical day looks like for the residents?
- 2With your high CMS health inspection rating, how do you ensure that the high standard of cleanliness and facility maintenance is upheld every day?
- 3We noticed you are very involved in responding to feedback from the community; how does the administration use resident and family input to improve the care experience?
- 4Since we are looking for a very attentive environment, how do you ensure consistent, high-quality care during shift changes or when the nursing team is at its busiest?
- 5How does the nursing team handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 6For residents with memory care needs, what specific compassionate care techniques or specialized routines do you use to keep them feeling safe and engaged?
Personalized based on this facility's data
Key Review Excerpts
“Garden valley has taken excellent care of both my mom and dad. Both mom and dad each suffer from dementia and the staff at Garden valley has been very kind and very helpful to both of them.”
“My Dad has been at GVRC for two years. It is an excellent place to live. He enjoys how friendly everyone is, the helpful staff and the excellent meals.”
“My husband Bud has been at Garden Valley since November,2020. His care has been excellent. The people that take care of him are very caring and he likes all of them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of repeat deficiencies across fire safety systems, electrical safety, and care planning that persist across multiple surveys. Families filed complaints that triggered inspections revealing issues with daily living assistance, medication management, and safety supervision. While the provider reports correcting all violations, the recurring nature of fire safety and electrical problems, combined with recent complaint-driven findings about basic care quality, suggests ongoing operational challenges that warrant careful scrutiny during visits.
Jun 12, 2025Complaint7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jun 12, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 29, 2023Routine11
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jun 29, 2023Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 19, 2021Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Federal Penalties
Fine
Jun 29, 2023
$9,978
Ownership & Operations
Who Operates This Facility
Garden Valley Retirement Village
for profit
Chain Affiliation
Frontline Management
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 9 (Best)
Ownership & Management
Owners
Falk, Gregory
Owner
Veluscek, Paul
Owner
Veluscek, Steven
Owner
Holland, Vicki
Owner
Irwin, Janet
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kiklis, Dean
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Saracino, Kelly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit gvrvhealth.com
Medicare data downloads
Original nursing home datasets
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