Future Care Northpoint
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 387 Google reviews

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What this means for your family
Future Care Northpoint offers excellent rehabilitation therapy and a clean environment, making it a strong candidate for short-term recovery. However, families must be vigilant regarding basic care needs; we strongly recommend visiting during weekends or off-hours to observe staffing levels and response times firsthand before committing.
Google Reviews
Google Reviews
387 reviews on Google“Future Care Northpoint receives highly polarized reviews, with many families praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report critical failures in basic care, including long response times for call bells, hygiene issues like soiled diapers left for hours, and unprofessional or dismissive behavior from nursing staff. Families should be aware that while many have positive experiences, there is a recurring pattern of neglect during off-hours and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Consistently clean and well-maintained facility
- Attentive and professional housekeeping staff
- Welcoming and helpful front desk reception
Concerns
- Extremely slow response times to call bells (mentioned by 9 reviewers)
- Inadequate hygiene care (patients left in soiled diapers for hours) (mentioned by 8 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 7 reviewers)
- Understaffing, particularly on weekends and off-hours (mentioned by 5 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily care and communication?
- 2Given that physical and occupational therapy are such strong points here, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 3With the current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call bell, especially during evening or weekend shifts?
- 4Can you walk me through your process for ensuring consistent hygiene and personal care for residents throughout the day and night?
- 5What specific measures do you have in place to ensure the safety and security of a resident's personal belongings and valuables?
- 6How does your nursing team manage medication administration, and what steps do you take to ensure accuracy and timely delivery for residents?
Personalized based on this facility's data
Key Review Excerpts
“The entire team demonstrated a remarkable commitment to her well-being, fostering a supportive and encouraging environment that was crucial to her recovery.”
“I JUST WANT TO COMMEND AMBER IN EVS FOR THE FANTASTIC JOB SHE DOES ON B-HALL UNIT 1 . EVERYTIME I VISIT MY WIFE HER ROOM IS BEAUTIFULLY CLEANED . WE HAVE BEEN TO SIX FACILITIES IN RECEJT TIMES AND THIS IS BY FAR THE CLEANEST ROOM MY WIFE HAS BEEN IN YET .”
“My mother Margaret brown has been in this facility since Friday. She has been treated very poorly by so many of the staff. They make her wait 4/5 hours at a time to change her colostomy bag because they don’t have the right materials so it leaks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 50 deficiencies across multiple surveys, including families filing complaint reports that triggered additional inspections. The most recurring problems involve fire safety and building maintenance issues, infection control failures, and resident rights violations. While the facility reports correcting deficiencies, many problems persist across different surveys, suggesting ongoing systemic issues with safety protocols and resident care standards.
Oct 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2025Routine19
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 27, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 6, 2022Routine17
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 19, 2018Routine10
Miscellaneous Deficiencies
Meet fire sprinkler requirement for tall buildings.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Future Care Northpoint
for profit
Chain Affiliation
Future Care/lifebridge Health
18 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 17 (Best)
Ownership & Management
Owners
Seven Grand C, LLC
Owner · Organization
Simba, LLC
Owner · Organization
Attman, Gary
Owner (parent company)
Attman, Leonard
Owner (parent company)
Gilden, Shellye
Owner (parent company)
Levitas, Wende
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
387 reviews from families & visitors
Official Website
Visit futurecare.com
Medicare data downloads
Original nursing home datasets
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