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Nursing HomeMedicaid Top Rated

Future Care Northpoint

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

1046 Old North Point Road, Baltimore, MD 21224180 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 387 Google reviews

5
4
3
2
1
Future Care Northpoint Nursing Home in Baltimore, MD — Street View
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What this means for your family

Future Care Northpoint offers excellent rehabilitation therapy and a clean environment, making it a strong candidate for short-term recovery. However, families must be vigilant regarding basic care needs; we strongly recommend visiting during weekends or off-hours to observe staffing levels and response times firsthand before committing.

Google Reviews

Google Reviews

387 reviews on Google
Future Care Northpoint receives highly polarized reviews, with many families praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report critical failures in basic care, including long response times for call bells, hygiene issues like soiled diapers left for hours, and unprofessional or dismissive behavior from nursing staff. Families should be aware that while many have positive experiences, there is a recurring pattern of neglect during off-hours and weekends.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities6.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Consistently clean and well-maintained facility
  • Attentive and professional housekeeping staff
  • Welcoming and helpful front desk reception

Concerns

  • Extremely slow response times to call bells (mentioned by 9 reviewers)
  • Inadequate hygiene care (patients left in soiled diapers for hours) (mentioned by 8 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 7 reviewers)
  • Understaffing, particularly on weekends and off-hours (mentioned by 5 reviewers)
  • Theft or loss of personal belongings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.22024(105)4.42025(85)4.62026(16)

Distribution · 206 analyzed

5
150
4
20
3
8
2
3
1
25
31 reviews posted between Mar 6, 2024Mar 8, 2024 · 31 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily care and communication?
  • 2Given that physical and occupational therapy are such strong points here, how do you integrate those services into a resident's daily routine to ensure they stay active?
  • 3With the current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call bell, especially during evening or weekend shifts?
  • 4Can you walk me through your process for ensuring consistent hygiene and personal care for residents throughout the day and night?
  • 5What specific measures do you have in place to ensure the safety and security of a resident's personal belongings and valuables?
  • 6How does your nursing team manage medication administration, and what steps do you take to ensure accuracy and timely delivery for residents?

Personalized based on this facility's data


Key Review Excerpts

The entire team demonstrated a remarkable commitment to her well-being, fostering a supportive and encouraging environment that was crucial to her recovery.

Rehab patient's family · 2025★★★★★

I JUST WANT TO COMMEND AMBER IN EVS FOR THE FANTASTIC JOB SHE DOES ON B-HALL UNIT 1 . EVERYTIME I VISIT MY WIFE HER ROOM IS BEAUTIFULLY CLEANED . WE HAVE BEEN TO SIX FACILITIES IN RECEJT TIMES AND THIS IS BY FAR THE CLEANEST ROOM MY WIFE HAS BEEN IN YET .

Long-term resident's family · 2024★★★★★

My mother Margaret brown has been in this facility since Friday. She has been treated very poorly by so many of the staff. They make her wait 4/5 hours at a time to change her colostomy bag because they don’t have the right materials so it leaks.

Long-term resident's family · 2024☆☆☆☆
Source: 387 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.69hrs
90%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
15.3%
MD
24.5%
Baltimore
25.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.7%
Better than Avg
Here
11.7%
US
14.4%
MD
21.5%
Baltimore
22.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.9%
Mixed vs Avgs
Here
13.9%
US
12.1%
MD
22.2%
Baltimore
23.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.4%
MD
14.1%
Baltimore
13.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.1%
Better than Avg
Here
19.1%
US
19.4%
MD
25.1%
Baltimore
26.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.5%
MD
16.6%
Baltimore
17.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.5%
Worse than Avg
Here
72.5%
US
81.8%
MD
78.7%
Baltimore
75.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.3%
Better than Avg
Here
85.3%
US
79.7%
MD
80.6%
Baltimore
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MD
1.3%
Baltimore
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (18.9)
4 complaint-triggered

This facility has concerning patterns with 50 deficiencies across multiple surveys, including families filing complaint reports that triggered additional inspections. The most recurring problems involve fire safety and building maintenance issues, infection control failures, and resident rights violations. While the facility reports correcting deficiencies, many problems persist across different surveys, suggesting ongoing systemic issues with safety protocols and resident care standards.

Oct 27, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 27, 2025Routine
19
0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 27, 2025Complaint
3
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 6, 2022Routine
17
0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 19, 2018Routine
10
0400Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Meet fire sprinkler requirement for tall buildings.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Future Care Northpoint

Organization Type

for profit

Chain Affiliation

Chain Name

Future Care/lifebridge Health

Chain Size

18 facilities nationwide

Chain avg rating: 3.6/5 · Rank 5 of 17 (Best)

Ownership & Management

Owners

Seven Grand C, LLC

Owner · Organization

Simba, LLC

Owner · Organization

Attman, Gary

Owner (parent company)

Attman, Leonard

Owner (parent company)

Gilden, Shellye

Owner (parent company)

Levitas, Wende

Owner (parent company)

Key personnel

Attman, GaryOfficer / DirectorAttman, LeonardOfficer / DirectorFinglass, BrianOfficer / DirectorHarrington, JamesOfficer / DirectorFc of EastpointManager
Source: Medicare provider data

Contact

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References & Resources

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