Autumn Lake Healthcare at Riverview
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 359 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and activity programs, making it a strong candidate for short-term rehabilitation. However, the recurring reports of neglect and medication errors in long-term care are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and active monitoring of your loved one's nutrition and hygiene.
Google Reviews
Google Reviews
359 reviews on Google“Autumn Lake Healthcare at Riverview receives highly polarized feedback, with many families praising the rehabilitation therapy team and individual staff members for their kindness and attention. However, there are recurring, serious allegations regarding neglect, including reports of residents being left in soiled conditions, medication errors, and poor communication during medical crises. While many visitors find the facility clean and welcoming, others report significant concerns about hygiene, understaffing, and inadequate nutrition for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and compassionate individual nursing staff
- Clean and well-maintained facility environment
- Helpful and professional social work team
Concerns
- Neglect and hygiene issues (soiled diapers, lack of assistance) (mentioned by 7 reviewers)
- Poor nutrition and weight loss (mentioned by 4 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Inadequate communication with families (mentioned by 3 reviewers)
- Facility cleanliness and odors in long-term care wings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of reviews; how does your team ensure consistent communication with families regarding a loved one's daily status and care updates?
- 2Given the importance of nutrition for resident health, could you walk me through how you monitor individual dietary needs and ensure residents are receiving adequate assistance during mealtimes?
- 3With the facility's 3-star staffing rating, what specific protocols are in place to ensure timely assistance with personal hygiene and incontinence care for residents?
- 4Since medication management is a critical part of daily health, what safety checks and double-verification processes do you use to prevent errors?
- 5I see that your physical and occupational therapy programs are highly regarded; how are these services integrated into the daily routine for long-term residents?
- 6I appreciate that the leadership team is very active in responding to feedback online; how do you use that family input to make tangible improvements to the facility's environment and care standards?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was admitted for short term PT care after surgery. Vitals were great. He was excited for rehab and recovery. He was there 2.5 days and needed to be readmitted to the hospital for malnutrition, dehydration, internal bleeding and a UTI. He died shortly after.”
“The physical therapy is the absolute best. He had PT, OT and group therapy regularly. The Social Workers and admin staff were always there to quicly answer questions.”
“My grandma was there for maybe 10 days and she fell twice, left unsupervised for hours, every time we arrived her diaper was soaked, she was forgotten to be given lunch multiple times, they were giving her a medicine for her liver that WAS NOT HERS.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 55 deficiencies across multiple surveys, with families filing complaints that triggered 4 investigations. The most recurring issues involve resident rights violations, fire safety problems, and care planning deficiencies. While all violations show correction dates, the persistent recurrence of similar problems across years—particularly regarding resident dignity, facility safety standards, and proper care planning—suggests ongoing systemic challenges that families should carefully consider.
Jun 3, 2025Routine18
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 14, 2024Complaint2
Construction Deficiencies
Meet other general requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 27, 2021Routine17
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 28, 2018Routine16
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Have exits that are accessible at all times.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Riverview
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 60 (Best)
Ownership & Management
Owners
Riverview Holdco LLC
Owner · Organization
Riverview as Holdings LLC
Owner (parent company) · Organization
Riverview Holdings LLC
Owner (parent company) · Organization
The Js Trust Fbo Nieces and Nephew
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
359 reviews from families & visitors
Official Website
Visit autumnlakeriverview.com
Medicare data downloads
Original nursing home datasets
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