Frontier Valley Independent and Assisted Living

A licensure complaint, prompted by #CO40861 and #CO40863, was completed on 9/16/25. A deficiency was cited. Based on observation, record review, and interview, the residence failed to have an effective pest control policy toensure eradication of pests, including bed bugs, affecting 111 residents. Specifically, the residence had a history of bed bug infestations. During the on-site survey, the residence failed tohave an effective pest control policy, and as a result, the bed bug infestation continued. The residence reportedthey were treating some residents' rooms; however, they were not treating all of the residents' rooms or thecommon areas, like the bathrooms and living rooms. During the onsite visit, active bed bugs were crawling on andunder the TV stand, on a chair, the living room wall and floor, bathroom wall, and between his bed mattress andbox springs. Resident # 1 reported he couldn' t sleep in his bed and was sleeping on a chair in his living room. Theresidence had treated Resident #1' s chair, and Resident #1 was wet from the treatment as he continued sleepingin it. Resident #1 reported anxiety and "stinging" pain from multiple bed bug bites, was shaky, and scared.Findings include:1. Records ReviewThe residence' s July 2023 Pest Control Policy read in part, "It is the policy of this facilityto provide an environment free of pests.The residence' s contracted pest control billing documents dated 8/8/25 read in part that bed bugs were observedin Resident #1' s room, and it was recommended that Resident #1' s room be "taken out of service".The residence' s contracted pest control billing documents, dated 8/1 and 8/8/25, read in part, bed bugs inResident #1' s room. Additionally, the residence provided pest control billing documents dated 6/19/24 through 8/13/25.Residence room tracking lists dated July, August and September 2025, read in part that the residence scheduled atreatment for Resident #1' s room on 7/18, 8/1, 8/23, 9/5, 9/8 and 9/9/25. Also, the room tracking lists indicatedthat there were an additional 24 residents' rooms the residence was inspecting for suspected bed bugs. 2. ObservationsOn 9/16/25 at 11:11 a.m., a white powder was on the floor in..

A licensure complaint, prompted by #CO39061, #CO38194, and #CO36776 was completed on 2/11/25. A deficiency was cited. Based on observation and interview, the residence failed to ensure that meals were appealing and served at a temperature that was appetizing, affecting 103 current residents. Findings include:1. ObservationsResident council notes, dated 8/24/24, read in part: " The council raises concern that meal passing doesn' t always go smoothly and food is still cold. The former administrator responds that she will follow up with dietary and wellness managers."A sample of breakfast and lunch was evaluated. At breakfast, the eggs were found to be inedible due to unappetizing and bland taste.Multiple residents stated that they used the microwave located in the dining room to warm up food because the residence served food that was not hot enough.2. InterviewsOn 2/11/25 at 8:00 a.m., Resident #6 stated, "The food is just okay. The temperature is usually not warm, and most of the time, I have to use the microwave to heat it to an acceptable temperature."On 2/11/25 at 8:30 a.m, Resident #4 stated, "Making my own frozen meals are better than what is coming out of the kitchen because the food is cold and unappealing. It ' s all pre-made unhealthy stuff."On 2/11/25 at approximately 3:00 p.m., the administrator stated that no complaints have been made regarding the food and that she ate lunch from the residence dining room almost every day. She stated that she liked the food.