Frontier Valley Independent and Assisted Living

A licensure complaint, prompted by #CO40861 and #CO40863, was completed on 9/16/25. A deficiency was cited. Based on observation, record review, and interview, the residence failed to have an effective pest control policy toensure eradication of pests, including bed bugs, affecting 111 residents. Specifically, the residence had a history of bed bug infestations. During the on-site survey, the residence failed tohave an effective pest control policy, and as a result, the bed bug infestation continued. The residence reportedthey were treating some residents' rooms; however, they were not treating all of the residents' rooms or thecommon areas, like the bathrooms and living rooms. During the onsite visit, active bed bugs were crawling on andunder the TV stand, on a chair, the living room wall and floor, bathroom wall, and between his bed mattress andbox springs. Resident # 1 reported he couldn' t sleep in his bed and was sleeping on a chair in his living room. Theresidence had treated Resident #1' s chair, and Resident #1 was wet from the treatment as he continued sleepingin it. Resident #1 reported anxiety and "stinging" pain from multiple bed bug bites, was shaky, and scared.Findings include:1. Records ReviewThe residence' s July 2023 Pest Control Policy read in part, "It is the policy of this facilityto provide an environment free of pests.The residence' s contracted pest control billing documents dated 8/8/25 read in part that bed bugs were observedin Resident #1' s room, and it was recommended that Resident #1' s room be "taken out of service".The residence' s contracted pest control billing documents, dated 8/1 and 8/8/25, read in part, bed bugs inResident #1' s room. Additionally, the residence provided pest control billing documents dated 6/19/24 through 8/13/25.Residence room tracking lists dated July, August and September 2025, read in part that the residence scheduled atreatment for Resident #1' s room on 7/18, 8/1, 8/23, 9/5, 9/8 and 9/9/25. Also, the room tracking lists indicatedthat there were an additional 24 residents' rooms the residence was inspecting for suspected bed bugs. 2. ObservationsOn 9/16/25 at 11:11 a.m., a white powder was on the floor in..