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Nursing HomeMedicaid Top Rated

Friendship Village Retirement

Strong Medicare quality ratings; families often praise compassionate and patient nursing staff. Still worth an in-person visit.

600 Park Lane, Waterloo, IA 5070272 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 4 Google reviews

Friendship Village Retirement Nursing Home in Waterloo, IA — Street View
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What this means for your family

The facility is highly regarded for its compassionate and professional nursing staff who prioritize resident well-being. Since there is limited qualitative feedback, families should schedule a tour to observe the staff-to-resident interaction firsthand.

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
4.45hrs
OK
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
IA
4.1%
Black hawk
5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
19.5%
IA
20.7%
Black hawk
23.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
15.5%
IA
19.4%
Black hawk
25.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
19.4%
IA
25.9%
Black hawk
28.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IA
93.9%
Black hawk
91.7%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility8.0%
Worse than Avg
Here
8.0%
US
3.2%
IA
3.7%
Black hawk
2.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
79.8%
IA
73.3%
Black hawk
78.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
IA
84.1%
Black hawk
84.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
IA
2.0%
Black hawk
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (6.2)
4 complaint-triggered

Families have filed complaints triggering four deficiencies, including safety hazards and missing bathroom call systems. The facility shows recurring problems with fire safety systems, electrical equipment maintenance, and resident care assessments across multiple surveys from 2023-2024. While all deficiencies have correction dates, the pattern of repeated fire safety and electrical issues suggests ongoing maintenance challenges that families should investigate during visits.

Nov 17, 2025Routine
4
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Oct 9, 2024Routine
5
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jul 16, 2024Complaint
2
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Aug 10, 2023Routine
12
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Aug 10, 2023Complaint
2
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
11deficiencies
Dec 8, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Nov 17, 2025Inspection
Clean

Fed violations: 1, State violations: 0

Oct 29, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Oct 9, 2024Inspection
Clean

Fed violations: 2, State violations: 0

Aug 14, 2024Other
Clean

Fed violations: 0, State violations: 0

Jul 16, 2024Other
Clean

Fed violations: 2, State violations: 1

Sep 14, 2023Inspection
Clean

Fed violations: 0, State violations: 0

Aug 10, 2023Inspection
Clean

Fed violations: 3, State violations: 1

Ownership & Operations

Who Operates This Facility

Owner / Operator

Friendship Village Retirement

Organization Type

nonprofit

Ownership & Management

Owners

Friends of Faith Retirement Homes, INC

Owner · Organization

100%

Key personnel

Bauer, RickOfficer / DirectorGillen, StevenOfficer / DirectorGrady, JimOfficer / DirectorHlad, TomOfficer / DirectorJurgensen, ChristinaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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