Friendship Salem Terrace
Families consistently rate this highly — reviewers highlight clean and well-maintained environment. Schedule a visit to confirm the fit.
based on 36 Google reviews
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What this means for your family
This facility is a strong candidate for families seeking specialized memory care and a clean, scenic environment. While the staff and care quality are highly rated, you may want to inquire about the current administrative leadership to ensure smooth communication.
Google Reviews
Google Reviews
36 reviews on Google“Families considering Friendship Salem Terrace will find a clean and well-maintained facility that offers beautiful views of the valley and a dedicated memory care center. While many reviewers praise the caring staff and excellent amenities, one reviewer noted a negative experience with the administration.”
Quality Themes
Strengths
- Clean and well-maintained environment
- High-quality memory care services
- Beautiful views of the valley
- Caring and attentive staff
Concerns
- Negative experience with administration
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The views of the valley are such a beautiful feature of this facility; how often do residents get to enjoy time outdoors or in common areas where they can see the scenery?
- 2We noticed your team is very active in responding to feedback; how does the administration typically work with families to address any concerns or suggestions that arise?
- 3Since you are memory care certified, could you describe some of the specific daily activities or sensory programs designed to engage residents with cognitive decline?
- 4With 90 residents in the community, what is the protocol for handling medical emergencies or coordinating with doctors during the overnight hours?
- 5The cleanliness of the facility is clearly a priority here; what does your daily maintenance and housekeeping routine look like for the resident living spaces?
- 6How do the staff members build personalized relationships with residents to ensure that the 'caring and attentive' atmosphere is maintained for everyone?
Personalized based on this facility's data
Key Review Excerpts
“Their memory center is taking excellent care of my mother.”
“Very impressed, place appears clean and well maintained. Apartment / rooms small but adequate. Loved the size of bathrooms.”
“Beautiful place. Always an activity”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Feb 23, 2026Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/23/2026 from 07:30 AM to 03:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 79 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem-solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at (540)-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure that a resident?s screening for tuberculosis (TB) was completed annually. EVIDENCE: 1. On the date of inspection, the record for resident 6 contained documentation that the last screening for tuberculosis was completed on 01/17/2025. 2. An interview with staff 4 and staff 5 on the date of inspection revealed that there has not been an annual TB screening for resident 6 as of the date of inspection.
Based on record review and staff interview, the facility failed to ensure that a fall risk rating was completed annually for a resident who was assessed as assisted living level of care. EVIDENCE: 1. On the date of inspection, the uniform assessment instrument in the record for resident 4, dated 06/07/2025, indicated that the resident was assessed as assisted living level of care. 2. The record for resident 4 contained documentation that the last fall risk rating completed for this resident was dated 06/07/2024. 3. An interview with staff 4 and staff 5 on the date of inspection confirmed that there had not been a fall risk rating completed in 2025 for resident 4.
Based on record review and staff interview, the facility failed to ensure that private pay uniform assessment instruments ( UAI
Based on record review and staff interview, the facility failed to ensure that individualized service plans ( ISP
Based on record review and staff interview, the facility failed to ensure that individualized service plans ( ISP
Based on observation, record review, and staff interview, the facility failed to implement a portion of its current med mgmt plan, specifically regarding methods to monitor for outdated medications, procedures for administering medication, and provider orders. EVIDENCE: 1. During a med cart audit during inspection at approx 08:40 AM, LI and collateral 2 observed that a med for resident 7 was expired, based on its label: BISACODYL 10 MG SUPPOSITORY ? Insert 1 suppository rectally (unwrap & insert) daily as needed for constipation; Date expired 11/2025. 2. An interview with staff 3, who was working from the med cart at that time, confirmed that PRN
Feb 11, 2026RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/11/2026 from 10:30 AM to 12:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 01/07/2026 regarding allegations in the area(s) of: Resident care and related services Additional requirements for facilities that care for adults with serious cognitive impairments Number of residents present at the facility at the beginning of the inspection: 80 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 2 Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector, at (540)-309-5982 or by email at holly.copeland@dss.virginia.gov
Feb 11, 2026RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/11/2026 from 10:30 AM to 12:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 01/07/2026 regarding allegations in the area(s) of: Resident care and related services Additional requirements for facilities that care for adults with serious cognitive impairments Number of residents present at the facility at the beginning of the inspection: 80 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 2 Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector, at (540)-309-5982 or by email at holly.copeland@dss.virginia.gov
Oct 28, 2025Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/28/2025 from 10:30 AM to 12:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 08/28/2025 regarding allegations in the area(s) of: Resident care and related services Number of residents present at the facility at the beginning of the inspection: 81 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 1 Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 3 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interviews, the facility failed to ensure that medications were administered according to physician?s or other prescriber?s orders. EVIDENCE: 1. On 08/28/2025, LI received an email from staff 3 which contained a FACILITY REPORTED INCIDENT regarding a medication error involving resident 1. The report indicated that a resident was given his medications but also received two medications that he usually does not take ? Benazepril HCI 20 mg and Carvedilol 25mg. The report explained that the medication staff member was in the hallway of the resident?s room administering medications and resident 1 was given the wrong medications but by the time the medication staff member realized the error had occurred, resident 1 had already swallowed the medication in the cup. 2. During the on-site follow-up at the facility on 10/28/2025, the record for resident 1 contained the UAI
Based on record review and staff interview, the facility failed to ensure that medical procedures ordered by a physician or other prescriber shall be provided according to his instructions and be documented. EVIDENCE: 1. During the on-site follow-up inspection on 10/28/2025, the record for resident 1 contained physician?s orders, signed 08/04/2025, which indicate for staff to obtain blood pressure daily and notify if systolic blood pressure (SBP) > 160 one time a day for MD monitoring. 2. The August 2025 MAR
Based on record review and staff interview, the facility failed to ensure that in the event of an adverse drug reaction or a medication error, action shall be taken as directed by a physician, pharmacist, or a poison control center, and the resident?s physician of record shall be notified as soon as possible. EVIDENCE: 1. On 08/28/2025, LI received an email from staff 3 which contained a FACILITY REPORTED INCIDENT regarding a medication error involving resident 1. The report indicated that a resident was given his medications but also received two medications that he usually does not take ? Benazepril HCI 20 mg and Carvedilol 25mg. The report explained that the medication staff member was in the hallway of the resident?s room administering medications and resident 1 was given the wrong medications but by the time the medication staff member realized the error had occurred, resident 1 had already swallowed the medication in the cup. 2. Email clarification from staff 2 to LI on 10/31/2025 revealed that resident 1 received all the scheduled medications intended for resident 2 during the 09:00 AM medication pass on 08/28/2025 and not just the two medications that had been initially reported. 3. A review of written statements by staff 1, dated 08/28/2025, confirmed that in addition to his scheduled DOCUSATE SODIUM ORAL TAB 100 MG, PANTOPRAZOLE SODIUM ORAL TAB DR 40 MG, and ELIQUIS ORAL TABLET 2.5 MG, resident 1 erroneously received resident 2?s ASPIRIN ORAL TAB 81 MG, FERROUS SULFATE ORAL TAB 324 MG, VITAMIN D3 ORAL CAP 50 MCG, and XYZAL ALLERGY 24HR ORAL TAB 5 MG in addition to the previously reported BENAZEPRIL HCL and CARVEDILOL 25 MG. 4. A review of the facility?s MEDICATION ERROR report form, completed by staff 2 on 08/28/2025 at 1300, indicated that because of the medication error, staff 1 monitored resident 1 and checked vital signs which were entered into the facility?s medication management system at 11:11 AM on the same date. The report indicated that staff 1 failed to follow the facility?s medication management plan and did not notify resident 1?s medical provider. The report also indicated that after the medication error, resident 1 had went on to his normal activities, which included exercise class at 11:15 AM. Per that report, the resident went to lunch where he became unresponsive and was sent to the local hospital via EMS. 5. During the on-site follow-up on 10/28/2025, LI interviewed staff 1 to determine if she had notified the resident?s physician/MD of the medication error as soon as possible on 08/28/2025, and she indicated that she did not.
Feb 24, 2025Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/24/2025 from 08:15 AM to 05:15 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure that its medication management plan included methods to prevent the use of outdated medications, specifically regarding insulin. EVIDENCE: 1. On the date of inspection, LI reviewed the facility?s plan for medication management from its policy and procedure manual, last updated 08/18/2023. The review did not result in locating the methods that the facility uses to prevent the use of outdated insulin. 2. An interview with staff 4 and staff 5 was unsuccessful at locating this information elsewhere.
Based on record review and staff interview, the facility failed to ensure that medications are administered according to physician?s or other prescriber?s orders. EVIDENCE: 1. On the date of inspection, the record for resident 6 contained physician?s orders for NOVOLOG FLEXPEN SUBCUTANEOUS SOLUTION PEN-INJECTOR 100 UNIT/ML ? ?Inject 20 unit subcutaneously one time a day for DM2 hold for BG <115?, effective 05/01/2024 for 0800 administration. 2. The February 2025 medication administration record ( MAR
Based on record review and observation, the facility failed to ensure that medical procedures ordered by a physician or other prescriber shall be provided according to his instructions and documented. EVIDENCE: 1. On the date of inspection, the record for resident 6 contained physician?s orders for ACCU-CHECKS AC/HS ? DM ?before meals and at bedtime for monitoring related to TYPE 2 DIABETES MELLITUS?, effective 11/17/2022. 2. During LI?s observation of the lunchtime medication pass on the date of inspection, staff 1 performed the ACCU-CHECK procedure on resident 6 at 11:49 AM; however, LI and staff 1 observed that resident 6 had already been eating lunch at that time; therefore, the ACCU-CHECK was not performed before the meal, per the physician?s order.
Jan 23, 2024Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/23/2024 from 08:45 AM until 03:00 PM 01/24/2024 from 08:00 AM until 03:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure that if a resident who meets the criteria for assisted living care falls, the facility must show documentation of an analysis of the circumstances of the fall and interventions that were initiated to prevent or reduce risk of subsequent falls. EVIDENCE: 1. The individualized service plan ( ISP
Based on record review and staff interview, the facility failed to ensure that the individualized service plan ( ISP
Sep 7, 2023ComplaintCleanReport
Type of inspection: Complaint 58009 Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/07/2023 from 12:45 PM until 01:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 09/05/2023 regarding allegations in the area(s) of: Resident records; Resident care and related services. Number of residents present at the facility at the beginning of the inspection: 76 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Jun 6, 2023RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/06/2023 from 10:30 AM until 11:00 AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
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