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Assisted Living

The Oaks

Limited public data on The Oaks. Call, tour, and ask to meet current residents' families — your own impression matters most.

3706 Knollridge Road, Salem, VA 2415380 bedsLicensed & Active
Google rating
3.3/5

based on 8 Google reviews

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What this means for your family

The facility has a history of providing caring staff and a safe environment for residents transitioning between care levels. However, families should investigate recent changes to facility rules regarding pets and common area usage, and clarify the terms of the monthly dining fees before committing.

Google Reviews

Google Reviews

8 reviews on Google
Families should be aware of recent restrictive policy changes regarding pets and food in common areas, which have caused significant frustration. While some residents have successfully transitioned from independent living to higher levels of care with caring staff, there are notable concerns regarding the non-refundable nature of monthly dining fees.

Quality Themes

Tap a score for details
Food5.0Staff8.0CleanN/AActivities2.0MedsN/AMemoryN/AComms3.0Value3.0

Strengths

  • Caring and attentive nursing staff
  • Safe and healthy environment
  • Smooth transition between care levels

Concerns

  • Restrictive new rules regarding pets and food in common areas
  • Non-refundable monthly dining fees

Rating Trends

Tap a year to see what changed

2343.32017(3)2.02019(1)4.02021(2)5.02024(1)1.02025(1)

Distribution · 8 analyzed

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How They Respond to Reviews

25%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how attentive and caring the nursing staff is here; how do you ensure that level of personal attention stays consistent for every resident?
  • 2Since we are looking for a long-term home, could you explain how the transition process works if a resident's care needs increase over time?
  • 3What kind of variety can we expect in terms of daily social events and group activities to keep residents engaged?
  • 4How do you handle communication with families regarding a resident's well-being or any changes in their daily routine?
  • 5Could you walk us through the current policies regarding bringing in outside food or having pets visit in the common areas?
  • 6In the event of a medical emergency during the night, what is the immediate protocol for resident care?

Personalized based on this facility's data


Key Review Excerpts

While no nursing home facility is perfect, at Richfield the majority of the staff DO seem to care. And that counts for something.

Long-term resident's family · 2021★★★★

The dining hall situation...they make her pay $150 for the Cafe each each month, it does not roll over. You don't use it, you lose it.

Resident's family · 2021★★★★

They advertise themselves as dog friendly, but shortly after a friend arrived, they passed a rule that dogs were no longer allowed in common areas.

Friend of resident · 2025☆☆☆☆
Source: 8 Google reviews

State Inspection History

State Inspections

Source: VA State Licensing Agency

4total
Feb 18, 2025Routine
CleanReport

Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/18/2025 from 08:15 AM to 01:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at (540) 309-5982 or by email at holly.copeland@dss.virginia.gov

Feb 12, 2024Routine
CleanReport

Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/12/2024 from 09:30 AM until 03:00 PM 02/13/2024 from 08:45 AM until 11:30 AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov

Dec 13, 2023Routine
CleanReport

Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/13/2023 from 09:15 AM until 12:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov

Sep 15, 2023Routine
CleanReport

Type of inspection: Initial Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/15/2023 from 08:30 AM until 10:30 AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 61 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov

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References & Resources

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