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Nursing HomeMedicaid Investigative

Friendship Health Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3320 Se Holgate Blvd, Reed · Portland, OR 97202100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 66 Google reviews

5
4
3
2
1
Friendship Health Center Nursing Home in Portland, OR — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (27 vs median 9.0)
  • High staff turnover (72%)
  • High RN turnover (67%)

Bottom 25% in OR · Very high staff turnover · $103,564 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised for their skill, the facility suffers from chronic understaffing that leads to unacceptable delays in basic care. Families should be prepared to be highly involved in their loved one's daily care, particularly regarding medication management and call-light response times, and should verify current staffing ratios before admission.

Google Reviews

Google Reviews

66 reviews on Google
Friendship Health Center receives highly polarized feedback, with many families praising the rehabilitation therapists and specific nursing staff for their compassion and skill. However, a significant number of reviewers report critical failures in basic care, including long wait times for call lights, inconsistent medication administration, and poor nutritional management. The facility appears to struggle with chronic understaffing, which directly impacts the quality and reliability of patient care.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Skilled and compassionate rehabilitation therapists
  • Dedicated nursing and CNA staff
  • Effective post-surgery recovery support
  • Clean and well-maintained facility

Concerns

  • Excessive wait times for call lights (mentioned by 8 reviewers)
  • Chronic understaffing and high staff turnover (mentioned by 7 reviewers)
  • Poor food quality and failure to follow dietary restrictions (mentioned by 6 reviewers)
  • Inconsistent or delayed medication administration (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(2)'18(2)'20(21)'22(6)'24(10)'26(4)

Distribution · 71 analyzed

5
26
4
13
3
0
2
5
1
27

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding response times, could you walk me through the current process for ensuring call lights are answered promptly?
  • 2I noticed the facility has had some staffing challenges; what specific steps are you taking to improve staff retention and ensure consistent care for residents?
  • 3How does your team manage dietary restrictions and meal service to ensure residents receive the correct nutrition as prescribed?
  • 4With the current focus on improving medication management, what protocols are in place to ensure that medications are administered accurately and on time?
  • 5What does a typical day look like for a resident here, and how do you foster social engagement given the facility's size?
  • 6Since rehabilitation is a noted strength here, how do you coordinate the transition from intensive therapy back to daily living activities?

Personalized based on this facility's data


Key Review Excerpts

The staff and therapist have been absolutely fantastic. I cannot say enough good things about them. My mother even liked some of the meals they served.

Rehab patient's family · 2025★★★★

I am a healthcare professional, with a very high standard of care. I can most assuredly attest to the top quality of skill performed with hearts of compassion, at FHC.

Family member · 2024★★★★★

They have cut off all contact with my family to her. No way to get ahold of her & no one ever answers the phone. Do not send your loved one here if you ever wanna hear from them again!

Grandchild of resident · 2020☆☆☆☆
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.02hrs
OK
Registered nurses for medical care
Total Nursing
5.62hrs
OK
All nurses + aides combined
Staff Turnover
94%
Lower is better (< 30% = good)
RN Turnover
89%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.5%
OR
12.5%
Multnomah
12.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.3%
OR
22.5%
Multnomah
22.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility13.4%
Worse than Avg
Here
13.4%
US
4.9%
OR
6.2%
Multnomah
6.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.4%
OR
22.1%
Multnomah
22.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.7%
Mixed vs Avgs
Here
5.7%
US
12.1%
OR
4.9%
Multnomah
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
OR
95.3%
Multnomah
94.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Better than Avg
Here
92.9%
US
81.8%
OR
85.5%
Multnomah
83.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.6%
Better than Avg
Here
81.6%
US
79.7%
OR
81.2%
Multnomah
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
OR
1.5%
Multnomah
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Near state avg (10.4)
28 complaint-triggered
$103,564 in fines

Friendship Health Center has faced significant ongoing concerns, with 27 of 76 deficiencies triggered by family and resident complaints. Recurring problems include medication management, pressure ulcer care, daily living assistance, and fire safety violations. While all deficiencies show correction dates, the pattern reveals persistent issues across multiple areas of care that families reported.

Feb 27, 2026Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 27, 2026Routine
12
0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Feb 28, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Oct 30, 2024Complaint
1
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Oct 15, 2024Routine
31
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0847Potential for harm · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Oct 15, 2024Complaint
2
0825Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Oct 15, 2024

$94,744

Fine

Jul 30, 2024

$8,820

Ownership & Operations

Who Operates This Facility

Owner / Operator

Friendship Health Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Deitz, RuthW-2 Managing EmployeeBlades, JeffOfficer / DirectorBroaddus, JerryOfficer / DirectorCorda, GordonOfficer / DirectorDeitz, RuthOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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