Freeman Nursing & Rehabilitation Community
Strong Medicare quality ratings; families often praise compassionate nursing and cna care. Still worth an in-person visit.
based on 8 Google reviews

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What this means for your family
While the facility has a track record of successful rehabilitation, the recent decline in communication and reports of inconsistent nursing care are concerning. When touring, we strongly recommend observing staff-to-resident interactions during off-peak hours and asking for a direct contact number for administrative staff to ensure you can reach them when needed.
Google Reviews
Google Reviews
8 reviews on Google“Freeman Nursing & Rehabilitation Community receives polarized feedback, with recent visitors praising the compassionate care and effective rehabilitation services. However, significant concerns persist regarding administrative responsiveness, facility maintenance, and inconsistent nursing professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and CNA care
- Effective rehabilitation therapy
- Quality food services
Concerns
- Poor administrative and phone responsiveness (mentioned by 2 reviewers)
- Neglectful nursing care and lack of professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and CNA staff; how do you ensure that level of personal care remains consistent for every resident?
- 2Since we know communication is so vital for families, what is the best way for us to stay updated on our loved one's health and reach the right person in administration?
- 3We are looking for a clean and comfortable environment, so could you tell us a bit about your daily cleaning and maintenance routines for the resident rooms?
- 4How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
- 5What kind of daily activities or social programs do you have planned to keep the residents engaged and connected with one another?
- 6We've read great things about your rehabilitation therapy; could you explain how the therapy team works alongside the nursing staff to support a resident's recovery?
Personalized based on this facility's data
Key Review Excerpts
“I Had Excellent Care From The CNA's Very Good Food Broad River Rehabilitation Got Me Strong And Walking Again”
“While some members out the staff are great,the overall professionalism of some the nurses, administrative staff are completely lacking.Facility is old and out of date the owners have zero intention of upgrading.”
“Don't bother calling .. no one answers their phones. You have to wonder if they're overwhelmed .. or so understaffed the can't answer the phones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Freeman Nursing & Rehabilitation Community has 30 deficiencies across three surveys, with one complaint-triggered violation regarding resident rights. The most recurring issues involve fire safety/building systems, infection control, and quality of care including wound care and nutrition. While all deficiencies show correction dates, problems with infection control and fire safety persist across multiple surveys, suggesting ongoing challenges in these critical areas.
Dec 11, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Oct 23, 2024Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Oct 23, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 1, 2023Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Freeman Nursing & Rehabilitation Community
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 26 (Best)
Ownership & Management
Owners
Atrium Centers, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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