Maryhill Manor
Strong Medicare quality ratings; families often praise consistently clean facility. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
Maryhill Manor is widely regarded for its cleanliness and compassionate staff, making it a strong candidate for those prioritizing a home-like environment. However, families should observe staff interactions during visits and inquire about how activity schedules are communicated to residents, as recent feedback suggests potential gaps in these areas.
Google Reviews
Google Reviews
30 reviews on Google“Maryhill Manor is frequently described by families as a clean, welcoming environment where staff are perceived as kind and attentive. While the majority of feedback is highly positive, a recent concern has emerged regarding the professionalism of some staff members and the availability of resident activities.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean facility
- Kind and caring staff
- Home-like atmosphere
Concerns
- Rudeness or unprofessional behavior from some staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure that the home-like atmosphere is preserved for all 50 residents?
- 2We have heard such lovely things about the kindness of your staff; what steps do you take to ensure that every team member provides that same high level of consistent, professional care?
- 3How do you approach communication with families to ensure we are always updated on our loved one's well-being and any changes in their care?
- 4What kind of variety is available in your daily activity calendar to keep residents engaged and social?
- 5With your impressive 5-star staffing rating, how do you manage medical emergencies or sudden changes in health during the overnight hours?
- 6How do you work with your team to ensure that the high standards of care seen in your inspections are consistently met across all departments?
Personalized based on this facility's data
Key Review Excerpts
“What a wonderful place. Such kind caring people. My mother spent five years there and got excellent care. I would highly recommend this facility. More like home than a home.”
“Wonderful administration and staff..very clean and respectful place”
“My grandmother lives there and they take great care of her”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed six complaints triggering federal investigations, including serious issues with abuse protection and failure to properly notify families of resident injuries or health changes. The facility shows recurring problems with fire safety systems, resident rights protection, and infection control across multiple surveys. While all deficiencies have correction dates, the pattern of repeated violations in critical care areas suggests ongoing operational challenges families should carefully evaluate.
Mar 25, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 4, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 10, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 18, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nov 6, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 25, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jun 25, 2024
$50,606
Ownership & Operations
Who Operates This Facility
Maryhill Manor
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit maryhillmanor.org
Medicare data downloads
Original nursing home datasets
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