Frazee Care Center
Strong Medicare quality ratings; families often praise clean facility environment. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While some families report positive experiences with individual nursing staff, the facility has a history of inconsistent care quality and poor communication from leadership. We strongly recommend scheduling a tour to personally inspect the cleanliness and climate control, and asking specifically how the facility handles resident feedback when care concerns arise.
Google Reviews
Google Reviews
8 reviews on Google“Frazee Care Center receives highly polarized feedback, with recent reviews offering little detail while older reviews highlight significant concerns regarding facility maintenance and staff professionalism. While some visitors appreciate the cleanliness and helpfulness of specific nursing staff, others have reported issues with cold meals, poor climate control, and insensitive communication from leadership.”
Quality Themes
Tap a score for detailsStrengths
- Clean facility environment
- Helpful and accommodating LPN staff
- Compassionate care reported by some visitors
Concerns
- Poor communication and lack of sensitivity from nursing leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what are your daily routines for ensuring the environment stays this comfortable for residents?
- 2We noticed some great feedback regarding the helpfulness of the LPN staff; how do the nurses and LPNs coordinate care with the families?
- 3How does the nursing leadership ensure that communication remains clear and consistent with family members regarding changes in a resident's condition?
- 4What is the typical daily schedule for residents, and what kind of social activities or outings are available to keep them engaged?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6Could you tell us more about the dining experience, specifically how much input residents have in their meal choices and nutrition?
Personalized based on this facility's data
Key Review Excerpts
“The director of nurses Donna said a few not so kind remarks that could have been much much more sensitive so I didn't really like that but the LPN Karen was super helpful and accommodating and always worked very hard to make sure everything was being done and that my father was being taken care of.”
“The worst place to go to rehab. Zero air conditioning, the flys were so bad. I never had an even warm meal as every meal arrived cold which was disgusting.”
“Clean, friendly and helpful staff, and easy to find public restrooms when you're visiting someone!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Frazee Care Center has ongoing concerns with families filing complaints about safety hazards, quality of care, and resident privacy issues across multiple surveys. The facility shows recurring problems with safety hazards and accident prevention, fire safety systems, and resident care standards. While the facility corrects deficiencies when cited, the pattern of repeated issues in safety and care quality suggests persistent operational challenges that families should carefully evaluate during visits.
Jan 7, 2026Routine6
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 6, 2024Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Feb 13, 2024Routine8
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 13, 2024Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Feb 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 16, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Frazee Care Center
nonprofit
Chain Affiliation
Health Dimensions Group
10 facilities nationwide
Ownership & Management
Owners
Legacy Senior Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit frazeecarecenter.com
Medicare data downloads
Original nursing home datasets
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