Franklin Grove Living and Rehab
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
This facility offers strong rehabilitation outcomes and a clean environment, but families should be cautious regarding administrative transparency. We recommend getting all care plans and agreements in writing and maintaining frequent, unannounced visits to ensure consistent care, as some families have reported lapses in communication and responsiveness.
Google Reviews
Google Reviews
52 reviews on Google“Franklin Grove Living and Rehab receives highly polarized feedback, with many recent reviews praising the facility's physical environment and specific staff members for their kindness and dedication. However, a significant subset of families and patients report serious concerns regarding management, communication, and the quality of care provided during off-hours or in specialized units. Potential families should be aware that while many report positive rehab outcomes, others have cited issues with neglect, poor administrative responsiveness, and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean, well-maintained facility
- Many compassionate and attentive individual staff members
- Strong support for long-term residents and families
Concerns
- Poor management and administrative responsiveness (mentioned by 4 reviewers)
- Inconsistent communication with families (mentioned by 3 reviewers)
- Neglect or poor care during off-hours/specialized units (mentioned by 3 reviewers)
- Loss or damage of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are tailored to each resident's specific needs?
- 2How does the nursing team ensure that medication management remains consistent and accurate, especially during shift changes?
- 3What is the best way for us to stay in regular contact with the care team to ensure we are always updated on our loved one's progress?
- 4How does the facility handle the care of residents during the overnight hours or when specialized units are staffed differently?
- 5What steps are in place to ensure that residents' personal belongings are kept safe and organized within their rooms?
- 6Can you describe some of the daily social activities or group events that help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“With rehab, she went from severely compromised to walker, feeding herself and speaking clearly. Her dementia makes her extremely confused and sometimes irritated. The staff are amazing at caring, helping and redirecting her even when it is difficult.”
“The staff has been so kind and caring. They have treated him with respect and have gone out of their way to make him feel that they are here to help him achieve his goal of getting back home.”
“If you plan to put a loved one in this facility, ask many questions. Here are a few items they will not take responsibility for: lost or smashed sets of hearing aids, lost glasses, clothes, shoes and personal items.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 8 complaints against this facility, triggering deficiencies in areas including infection control, care quality, and reporting of suspected abuse or neglect. The facility shows persistent issues with fire safety systems, smoke barriers, and pressure ulcer care that recur across multiple surveys from 2023-2025. While all deficiencies have correction dates, the pattern of recurring problems suggests ongoing operational challenges that families should investigate during visits.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Feb 26, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2025Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 30, 2024Complaint2
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Franklin Grove Living and Rehab
for profit
Ownership & Management
Owners
Herman, Moshe
Owner
Milstein, Ari
Owner
Milstein, Stuart
Owner
Minkove, Elana
Owner
Bachrach, Amanda
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit franklingrovelivingandrehab.com
Medicare data downloads
Original nursing home datasets
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