Frankfort Trails
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (4 vs median 2.0)
Below average in KY · Below recommended RN staffing · No penalties on record
What this means for your family
While the physical therapy team is frequently praised for helping residents regain mobility, the facility has a concerning pattern of reports regarding neglect, hygiene, and staffing shortages. If you consider this facility, we strongly recommend unannounced visits at different times of the day and night to observe the actual quality of care and cleanliness firsthand.
Google Reviews
Google Reviews
63 reviews analyzed“Frankfort Trails receives highly polarized feedback, with some families praising the physical therapy department and individual staff members for their dedication. However, significant and recurring concerns regarding neglect, poor hygiene, understaffing, and inadequate communication suggest a volatile environment that may not consistently meet basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some highly dedicated and compassionate individual staff members
- Responsive management in specific cases
Concerns
- Severe understaffing leading to neglect (mentioned by 6 reviewers)
- Poor hygiene, cleanliness, and facility odors (mentioned by 5 reviewers)
- Inadequate response to call lights and patient needs (mentioned by 4 reviewers)
- Medication management and discharge planning errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a dedicated physical therapy department; how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 3Could you walk me through your current process for medication management and how you ensure accuracy during the transition from hospital to facility care?
- 4I appreciate that management has been responsive to family feedback online; how do you maintain that level of communication when families have concerns about daily care or hygiene?
- 5What steps is the facility taking to improve the overall environment and address concerns regarding cleanliness and odors in the common areas and resident rooms?
- 6Can you describe how you balance the needs of 100 residents to ensure that everyone receives consistent, personalized attention throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The people on the other hand, are terrific. I need to make sure a shout out goes to Robin. She is a speech therapist there. She was a fantastic advocate for my dad and if you didn't know she worked there when you walked up to the two of them together, you would think she was his long time friend.”
“Physical Therapy staff have professionally helped my friend walk again. This is huge. Front office staff have kept me up to date and informed of health care plans and progress.”
“You’re supposed to get a shower on Tuesday and Friday. This doesn’t happen and my mother in law went 11 days and 12 days without out a shower. She’s lucky if she gets one shower a week. You don’t get ice like you’re supposed to. There’s mice. They won’t change your bedding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Frankfort Trails has 23 deficiencies across 3 surveys with no complaint-triggered issues, indicating problems were caught through routine inspections rather than resident or family reports. The facility shows recurring issues with fire safety systems, building safety features, and resident rights protections that have persisted across multiple years. All deficiencies have correction dates, suggesting the facility addresses identified problems, though the pattern of repeated fire safety violations warrants attention during your visit.
Jul 9, 2025Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 17, 2021Routine7
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 27, 2019Routine5
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Frankfort Trails
for profit
Chain Affiliation
Journey Healthcare
20 facilities nationwide
Chain avg rating: 1.7/5 · Rank 8 of 19
Ownership & Management
Owners
Journey Cz of Ky LLC
Owner · Organization
Journey Cz Ky Healthcare Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.