Bradford Square Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (56%)
Bottom 25% in KY · Below recommended RN staffing · Worst in ENCORE HEALTH PARTNERS chain · $13,627 in fines · Very few deficiencies
What this means for your family
While some families report excellent experiences with the therapy and nursing teams, the facility has a recurring pattern of complaints regarding hygiene and slow response times. If you are considering this facility, we strongly recommend visiting during off-hours or weekends to observe staffing levels and cleanliness firsthand, and asking specifically about their protocols for personal grooming and hygiene.
Google Reviews
Google Reviews
61 reviews analyzed“Bradford Square Nursing and Rehabilitation Center receives highly polarized feedback, with long-term families often praising the compassionate nursing staff and rehab outcomes, while other reviewers report severe concerns regarding hygiene, neglect, and understaffing. Recurring complaints highlight a persistent odor of urine, slow response times for basic care like brief changes, and inconsistent communication from administrative staff. Prospective families should weigh the positive experiences of some against the serious allegations of neglect and facility maintenance issues reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical therapy services
- Supportive end-of-life care
- Helpful administrative assistance with paperwork
Concerns
- Understaffing leading to delayed care and hygiene issues (mentioned by 7 reviewers)
- Unpleasant odors (urine/feces) throughout the building (mentioned by 4 reviewers)
- Poor communication and rude staff interactions (mentioned by 4 reviewers)
- Lack of proper grooming and personal hygiene care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff and the quality of your physical therapy; how do you ensure that level of care remains consistent throughout every shift?
- 2What specific steps is the facility taking to improve the cleanliness of the common areas and ensure a fresh-smelling environment for the residents?
- 3How does the care team manage daily hygiene and grooming routines to ensure every resident feels their best and stays well-presented?
- 4What is the protocol for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6Could you tell us more about the daily activities and social programs available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was so patient and loving toward him. He was not an easy person to take care of, and they made it look easy. He had dementia and was very confused at times. They comforted and made him feel safe.”
“The place also stinks throughout, which indicates a huge issue. She has since been moved to a different facility!”
“The staff is hardworking and as attentive as possible in spite of the apparent lack of onsite administrative personnel. I find staff to be courteous and eager to help solve issues.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
15
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to findings of safety deficiencies and potential abuse protection failures. The facility shows recurring problems with fire safety, medication management, and resident rights across multiple surveys. While most recent issues from April 2024 are marked as corrected, some fire safety problems persisted from 2023 to 2024, and complaint-triggered deficiencies indicate ongoing family concerns about care quality and safety standards.
Mar 21, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 27, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Apr 26, 2024Routine28
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Apr 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 12, 2023Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Apr 26, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Bradford Square Nursing and Rehabilitation Center
for profit
Chain Affiliation
Encore Health Partners
12 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 12 (Worst)
Ownership & Management
Owners
Encore Investors LLC
Owner · Organization
Fischl, Mayer
Owner (parent company)
Grinspan, Eli
Owner (parent company)
Grinspan, Isaac
Owner (parent company)
Rubenstein, David
Owner (parent company)
Zoberman, Sarah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit bradfordsquarenursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.