Franciscan Woods
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 140 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 7)
- High staff turnover (62%)
Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in ASCENSION LIVING chain · $118,144 in fines
What this means for your family
Franciscan Woods offers a clean, modern environment with a highly regarded rehabilitation team, making it a strong candidate for short-term recovery. However, families must be vigilant regarding long-term care; multiple reviewers have raised serious concerns about hygiene and call-light response times. We recommend scheduling unannounced visits during weekends or evenings to observe staffing levels and care consistency firsthand.
Google Reviews
Google Reviews
140 reviews on Google“Franciscan Woods receives highly polarized feedback, with many families praising the facility's cleanliness, modern aesthetic, and the dedication of specific nursing and therapy staff. However, a significant number of critical reviews highlight serious concerns regarding neglect, including poor hygiene, infrequent diaper changes, and slow response times for call lights. While many visitors report a positive, hotel-like atmosphere, others describe a starkly different experience characterized by understaffing and a lack of compassion.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Effective and dedicated rehabilitation therapy team
- Friendly and professional front-line nursing staff
- Welcoming atmosphere for visitors
Concerns
- Neglect of basic hygiene (infrequent diaper changes, unbrushed teeth, uncombed hair) (mentioned by 5 reviewers)
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Understaffing leading to inconsistent care quality (mentioned by 3 reviewers)
- Poor communication between staff and family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 143 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the recent focus on maintaining high standards, what specific protocols are in place to ensure consistent hygiene and grooming assistance for residents throughout the day?
- 3How does your nursing team prioritize and manage call lights to ensure residents receive timely assistance, especially during shift changes?
- 4With your strong reputation for rehabilitation therapy, how do you integrate those therapy goals into the resident's daily routine and overall care plan?
- 5What steps are taken to ensure that medication management is handled accurately and that families are kept informed of any changes to a loved one's health status?
- 6How do you balance the needs of your 110 residents to ensure that every individual receives consistent attention, particularly when staffing levels fluctuate?
Personalized based on this facility's data
Key Review Excerpts
“The care, or lack thereof, that has been given to my mother is unacceptable. She is hardly checked on, not changed (clothing), not given a shower, diaper changes are infrequent, food is awful, and responses are extremely long when pressing call button.”
“My dad stayed at Franciscan Place for four weeks for rehab, and overall, it was a great experience. The facility was clean, and everyone we encountered was friendly and professional.”
“The therapists are excellent. It is a great location. Nice atmosphere”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franciscan Woods has concerning patterns of repeated deficiencies across multiple complaint-triggered investigations where families filed reports. The facility consistently struggles with pressure ulcer care (occurring at least three times), medication management errors, and abuse prevention policies. While all violations show correction dates, the recurring nature of issues with wound care, pharmacy services, and resident safety protections suggests ongoing systematic problems that families should carefully evaluate.
Dec 22, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 6, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 20, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Feb 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 14, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Federal Penalties
Fine
Feb 11, 2025
$120,214
Payment Denial
Feb 11, 2025
97-day denial
Payment Denial
Nov 14, 2024
31-day denial
Ownership & Operations
Who Operates This Facility
Franciscan Woods
nonprofit
Chain Affiliation
Ascension Living
16 facilities nationwide
Chain avg rating: 2.6/5 · Rank 15 of 19 (Worst)
Ownership & Management
Owners
Ascension Health Senior Care
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit ascensionliving.org
Medicare data downloads
Original nursing home datasets
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