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Nursing HomeMedicaid Investigative

Complete Care at Care Age

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1755 N. Barker Rd., Brookfield, WI 53045110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 53 Google reviews

5
4
3
2
1
Complete Care at Care Age Nursing Home in Brookfield, WI — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 7)
  • High staff turnover (57%)

Below average in WI · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

This facility has a dedicated core of nursing and therapy staff who are frequently praised for their kindness, making it a potential option for short-term rehab. However, families should be highly vigilant regarding staffing levels; please ask specifically about call-light response times and how the facility ensures hygiene and sanitation for residents who require assistance.

Google Reviews

Google Reviews

53 reviews on Google
Complete Care at Care Age receives highly polarized feedback, with many families praising the compassionate and attentive nursing staff, particularly for rehab services. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent cleanliness. Families should be aware that while many have positive experiences, there is a recurring pattern of neglect and poor communication during off-hours.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean3.0Activities7.0Meds2.0MemoryN/AComms5.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Friendly and approachable management team
  • Tranquil and well-maintained grounds

Concerns

  • Chronic understaffing leading to neglect (mentioned by 6 reviewers)
  • Slow response times to call lights (mentioned by 4 reviewers)
  • Inconsistent cleanliness and sanitation issues (mentioned by 4 reviewers)
  • Poor communication and responsiveness regarding resident needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(11)'20(2)'23(3)'25(7)'26(7)

Distribution · 55 analyzed

5
34
4
2
3
2
2
3
1
14

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the feedback regarding response times to call lights, what specific protocols or staffing adjustments are in place to ensure residents receive timely assistance?
  • 2I noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping and sanitation schedule for resident rooms and common areas?
  • 3With the current CMS health inspection ratings, what specific quality improvement initiatives is the management team currently prioritizing to enhance resident care?
  • 4How does the nursing team coordinate with the therapy department to ensure that the physical and occupational therapy programs are effectively integrated into a resident's daily routine?
  • 5Could you describe the process for communicating changes in a resident's health status or medication needs to family members to ensure we stay fully informed?
  • 6Since the facility has a tranquil outdoor space, what kind of structured activities or social programs do you offer to encourage residents to utilize these grounds?

Personalized based on this facility's data


Key Review Excerpts

The staff is caring, attentive and professional! Food was good. I felt she was safe and comfortable there!

Rehab patient's family member · 2022★★★★★

As a Nurse for the last 37 years...I had much trepidation regarding placing my mother here for Rehab....it is older...a bit dated...but very clean. What is important? The care is. They have good staffing...answer call lights...friendly caring people

Rehab patient's family member · 2024★★★★★

I observed insects in resident areas, residents left unattended in common spaces, and ongoing sanitation and organization issues that did not seem to improve.

Visitor · 2025☆☆☆☆
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
86%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
Waukesha
90.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.5%
WI
16.8%
Waukesha
12.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
WI
95.6%
Waukesha
92.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.8%
Mixed vs Avgs
Here
24.8%
US
19.4%
WI
25.0%
Waukesha
26.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.7%
Worse than Avg
Here
18.7%
US
14.4%
WI
16.7%
Waukesha
17.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.3%
Mixed vs Avgs
Here
19.3%
US
15.3%
WI
19.9%
Waukesha
22.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.6%
Better than Avg
Here
86.6%
US
79.7%
WI
82.2%
Waukesha
75.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Better than Avg
Here
91.3%
US
81.8%
WI
86.6%
Waukesha
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
WI
1.3%
Waukesha
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (9.8)
20 complaint-triggered

This facility shows concerning patterns with families filing multiple complaints that triggered 18 deficiencies across key areas including medication management, wound care, and abuse reporting. Issues persist across surveys from 2023 to 2025, with repeated problems in pressure ulcer care, accident prevention, and failure to properly report suspected neglect or abuse. While all deficiencies show correction dates, the recurring nature of core care issues suggests systemic challenges that warrant careful consideration during any visit.

Dec 3, 2025Complaint
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 25, 2025Complaint
7
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 25, 2025Routine
15
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0343Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jan 16, 2025Complaint
3
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Apr 11, 2024Complaint
4
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 20, 2024Routine
11
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Care Age

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 76 of 85

Ownership & Management

Owners

Pc Care Age Opco Holdco LLC

Owner · Organization

100%

Pc Care Age Topco LLC

Owner (parent company) · Organization

Peace Capital Holdings II LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Des Capital LLC

Owner (parent company) · Organization

Jrk Investments LLC

Owner (parent company) · Organization

Klugman, Jacob

Owner (parent company)

Stein, Shalom

Owner (parent company)

Sternbuch, Daniel

Owner (parent company)

Key personnel

Helman, YosefManaging Control - Governing BodyStein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorCulp, KarenManagerGreen, JenniferManager
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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