Four Seasons Healthcare & Wellness Center, Lp
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 140 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (55 vs median 13.0)
- High RN turnover (77%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $87,215 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility is an excellent choice for rehabilitation and post-surgical recovery due to its highly-rated therapy team and clean environment. However, if you require frequent updates on your loved one's condition, be prepared to follow up persistently, as many families struggle to reach staff via phone. We recommend verifying the current responsiveness of the nursing station during your initial tour.
Google Reviews
Google Reviews
140 reviews on Google“Families can expect a facility that is frequently praised for its cleanliness, professional rehabilitation services, and a warm, welcoming atmosphere. However, significant concerns exist regarding communication responsiveness, specifically regarding unanswered phone calls and difficulty reaching staff for patient updates. While many reviewers highlight exceptional nursing care, others have reported serious issues with neglect, including hygiene and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Attentive and compassionate rehabilitation team
- Professional and friendly nursing staff
- Organized visitor check-in process
Concerns
- Difficulty reaching staff via telephone and long hold times (mentioned by 5 reviewers)
- Instances of patient neglect regarding hygiene and hygiene/bedsores (mentioned by 3 reviewers)
- Inconsistent communication regarding patient status and medical updates (mentioned by 3 reviewers)
- Limited parking availability for visitors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
The owner uses a highly repetitive template of 'Thank you [Name]!' for almost all positive reviews, regardless of the review content. Only the 1-star and 4-star reviews receive personalized attempts to address specific grievances or requests.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you tell us more about your daily cleaning and maintenance routines?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule?
- 3How does the nursing team ensure that family members receive timely and consistent updates regarding a resident's health status?
- 4What is the process for monitoring skin integrity and preventing issues like bedsores for residents with limited mobility?
- 5We'd love to hear about the daily activities and social programs available to keep residents engaged and active.
- 6How does the facility handle medical emergencies or urgent changes in a resident's condition during the night?
Personalized based on this facility's data
Key Review Excerpts
“The facility is updated and well-maintained, always very clean, and the staff are friendly and welcoming. I am truly grateful my mom is here, as she feels comfortable, supported, and cared for every day.”
“The staff of Four Seasons Health Care Facility are superb. Doctors along with Nursing staff are attentive, compassionate, empathetic as well as polite.”
“I was hesitant in placing my grandmother there due to its reviews, but after touring and meeting the Administrator and DON and some of the nursing staff I realized it was a perfect fit for my grandmother.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeat abuse and neglect violations that families have frequently reported to authorities, with 57 complaint-triggered deficiencies. The most recurring issues involve abuse/neglect protection, medication management, and maintaining proper medical records. While all deficiencies show correction dates, the persistent nature of serious violations including multiple recent abuse citations (as recent as November 2024) raises significant safety concerns that warrant careful consideration before placement.
Mar 26, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 20, 2026Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 11, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 12, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Nov 12, 2024
$27,706
Fine
May 3, 2024
$35,783
Fine
Oct 9, 2023
$11,863
Fine
Oct 9, 2023
$11,863
Ownership & Operations
Who Operates This Facility
Four Seasons Healthcare & Wellness Center, Lp
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit fswellness.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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