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Nursing HomeMedicaid Investigative

Four Seasons Healthcare & Wellness Center, Lp

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

5335 Laurel Canyon Blvd., Valley Village · North Hollywood, CA 91607201 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 140 Google reviews

5
4
3
2
1
Four Seasons Healthcare & Wellness Center, Lp Nursing Home in North Hollywood, CA — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (55 vs median 13.0)
  • High RN turnover (77%)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $87,215 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

This facility is an excellent choice for rehabilitation and post-surgical recovery due to its highly-rated therapy team and clean environment. However, if you require frequent updates on your loved one's condition, be prepared to follow up persistently, as many families struggle to reach staff via phone. We recommend verifying the current responsiveness of the nursing station during your initial tour.

Google Reviews

Google Reviews

140 reviews on Google
Families can expect a facility that is frequently praised for its cleanliness, professional rehabilitation services, and a warm, welcoming atmosphere. However, significant concerns exist regarding communication responsiveness, specifically regarding unanswered phone calls and difficulty reaching staff for patient updates. While many reviewers highlight exceptional nursing care, others have reported serious issues with neglect, including hygiene and medication errors.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Attentive and compassionate rehabilitation team
  • Professional and friendly nursing staff
  • Organized visitor check-in process

Concerns

  • Difficulty reaching staff via telephone and long hold times (mentioned by 5 reviewers)
  • Instances of patient neglect regarding hygiene and hygiene/bedsores (mentioned by 3 reviewers)
  • Inconsistent communication regarding patient status and medical updates (mentioned by 3 reviewers)
  • Limited parking availability for visitors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(3)'21(2)'23(7)'25(41)'26(16)

Distribution · 144 analyzed

5
108
4
12
3
1
2
3
1
20
14 reviews posted between Oct 21, 2024Oct 25, 2024 · 12 were 5-star
12 reviews posted between Nov 23, 2020Nov 24, 2020 · 12 were 5-star

How They Respond to Reviews

70%response rate
Generic

The owner uses a highly repetitive template of 'Thank you [Name]!' for almost all positive reviews, regardless of the review content. Only the 1-star and 4-star reviews receive personalized attempts to address specific grievances or requests.

Questions for Your Tour

  • 1We've heard great things about how clean and well-maintained the facility is; could you tell us more about your daily cleaning and maintenance routines?
  • 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule?
  • 3How does the nursing team ensure that family members receive timely and consistent updates regarding a resident's health status?
  • 4What is the process for monitoring skin integrity and preventing issues like bedsores for residents with limited mobility?
  • 5We'd love to hear about the daily activities and social programs available to keep residents engaged and active.
  • 6How does the facility handle medical emergencies or urgent changes in a resident's condition during the night?

Personalized based on this facility's data


Key Review Excerpts

The facility is updated and well-maintained, always very clean, and the staff are friendly and welcoming. I am truly grateful my mom is here, as she feels comfortable, supported, and cared for every day.

Rehab patient's family · 2025★★★★★

The staff of Four Seasons Health Care Facility are superb. Doctors along with Nursing staff are attentive, compassionate, empathetic as well as polite.

Long-term resident's family · 2025★★★★★

I was hesitant in placing my grandmother there due to its reviews, but after touring and meeting the Administrator and DON and some of the nursing staff I realized it was a perfect fit for my grandmother.

Long-term resident's family · 2022★★★★★
Source: 140 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
CA
13.7%
Los angeles
10.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.3%
CA
10.5%
Los angeles
9.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.5%
CA
11.7%
Los angeles
11.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Los angeles
97.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

55deficiencies
4penalties
Well above state avg (15.4)
64 complaint-triggered
$87,215 in fines

This facility shows a concerning pattern of repeat abuse and neglect violations that families have frequently reported to authorities, with 57 complaint-triggered deficiencies. The most recurring issues involve abuse/neglect protection, medication management, and maintaining proper medical records. While all deficiencies show correction dates, the persistent nature of serious violations including multiple recent abuse citations (as recent as November 2024) raises significant safety concerns that warrant careful consideration before placement.

Mar 26, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 20, 2026Complaint
3
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 11, 2026Complaint
4
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 9, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 23, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 12, 2025Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Federal Penalties

Fine

Nov 12, 2024

$27,706

Fine

May 3, 2024

$35,783

Fine

Oct 9, 2023

$11,863

Fine

Oct 9, 2023

$11,863

Ownership & Operations

Who Operates This Facility

Owner / Operator

Four Seasons Healthcare & Wellness Center, Lp

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Ownership & Management

Key personnel

Corporate Interface Services LLCManagerRockport Administrative Services, LLCManagerBeaton, RobertoManagerCyrulnik, SimchaManagerRechnitz, ShlomoManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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