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Nursing HomeMedicaid

Fountainbleau Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1349 Highway 61, Festus, MO 63028116 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 72 Google reviews

5
4
3
2
1
Fountainbleau Nursing Center Nursing Home in Festus, MO — Street View
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What this means for your family

While recent management changes have led to reports of a cleaner facility and more engaged staff, the recurring, severe allegations regarding hygiene and patient neglect are deeply concerning. If you consider this facility, conduct an unannounced tour during evening or weekend hours to verify the quality of care and staffing levels yourself.

Google Reviews

Google Reviews

72 reviews on Google
Fountainbleau Nursing Center receives highly polarized feedback, with recent reviews showing a sharp divide between praise for a caring, attentive staff and severe allegations of neglect. While some families highlight improvements under new management, including a cleaner environment and responsive administration, others report critical failures in hygiene, communication, and basic patient care. Potential families should be aware of these inconsistencies and perform a thorough, unannounced tour.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean4.0Activities6.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Responsive and helpful administration
  • Clean and well-maintained facility
  • Engaging and friendly nursing staff
  • Strong rehabilitation department

Concerns

  • Poor hygiene and sanitation (soiled bedding, odors) (mentioned by 7 reviewers)
  • Unprofessional or rude staff communication (mentioned by 5 reviewers)
  • Understaffing and slow response times (mentioned by 4 reviewers)
  • Safety incidents (falls, bedsores, pest issues) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'21(3)'23(28)'25(16)'26(6)

Distribution · 112 analyzed

5
68
4
6
3
4
2
3
1
31
14 reviews posted between Feb 6, 2024Feb 10, 2024 · 14 were 5-star
12 reviews posted between Aug 6, 2024Aug 9, 2024 · 10 were 5-star
10 reviews posted between May 15, 2023May 16, 2023 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and call-light responses?
  • 2I noticed some feedback regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain sanitation in resident rooms?
  • 3With the rehabilitation department being a noted strength, how do you integrate those therapy goals into the resident's daily routine and social activities?
  • 4What is your process for keeping families updated on a resident's health status, and how do you ensure clear, professional communication between your staff and our family?
  • 5How does the facility manage medical emergencies or sudden changes in a resident's condition, particularly during evening or weekend hours?
  • 6Could you share how you are working to improve the dining experience and nutritional variety for residents, as we understand this is an area you are currently focusing on?

Personalized based on this facility's data


Key Review Excerpts

I showed up today and my father had no clothes on and his room smelled so bad I couldn’t handle it. My mother had poop she was laying in and it was all over her bed.

Long-term resident's family · 2023☆☆☆☆

The facility is clean and the staff members are wonderful. The owners, the staff, and management are invested in providing the best quality of care to their residents.

Visitor · 2023★★★★★

I would not recommend this nursing home. The staff is completely unprofessional. My mom was here for two days before I had to call the police and remove her for placement to a different home.

Long-term resident's family · 2024☆☆☆☆
Source: 72 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
2.57hrs
63%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility66.6%
Worse than Avg
Here
66.6%
US
93.4%
MO
84.4%
Jefferson
84.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.5%
Worse than Avg
Here
38.5%
US
19.5%
MO
25.4%
Jefferson
18.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.7%
Worse than Avg
Here
75.7%
US
95.5%
MO
90.9%
Jefferson
92.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
12.1%
MO
16.7%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
19.4%
MO
17.9%
Jefferson
16.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
15.5%
MO
23.6%
Jefferson
20.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility13.0%
Worse than Avg
Here
13.0%
US
79.8%
MO
63.5%
Jefferson
73.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.5%
Worse than Avg
Here
53.5%
US
81.8%
MO
65.9%
Jefferson
73.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
MO
2.2%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.0)
1 complaint-triggered

This facility has a concerning pattern of 39 deficiencies across five surveys, with families filing two complaints that triggered investigations. The most recurring issues involve resident assessment and care planning, fire safety systems, and resident rights protection. While all deficiencies show correction dates, the volume suggests ongoing operational challenges requiring close family oversight during any visit.

Feb 12, 2026Routine
12
0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

Sep 27, 2024Routine
7
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jul 5, 2023Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 9, 2023Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0570Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fountainbleau Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Shafiq Malik

Chain Size

9 facilities nationwide

Chain avg rating: 3.1/5 · Rank 4 of 8

Ownership & Management

Owners

Chaudhry, Bilkess

Owner

12%

Malik, Ali

Owner

13%

Malik, Muhammad Tariq

Owner

12%

Naeem, Tahira

Owner

12%

Key personnel

Malik, AliOfficer / DirectorMalik, ShafiqOfficer / DirectorDooley, BillyManagerHabibullah, AyaazManagerMalik, ShafiqManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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