Crystal Oaks
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
Crystal Oaks has a strong reputation for its rehab therapy team and compassionate nursing care, making it a potential candidate for short-term recovery. However, families must be vigilant regarding recent reports of staffing shortages and maintenance issues; we strongly recommend touring the facility and asking specifically about current response times for call buttons and the status of the heating system.
Google Reviews
Google Reviews
51 reviews on Google“Crystal Oaks presents a polarized experience, with many families praising the compassionate nursing staff and effective rehab services, while others report significant declines in quality following a recent change in ownership. Critical concerns include inconsistent responsiveness to call buttons, maintenance issues such as faulty heating, and serious lapses in medication and dietary management. Families should be aware that while some residents receive high-quality, attentive care, others have experienced neglect and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical therapy and rehab services
- Clean and well-maintained facility environment
- Accommodating to family requests and visits
Concerns
- Unresponsive nursing staff and long wait times for call buttons (mentioned by 4 reviewers)
- Facility maintenance issues (heating, A/C, and ice machines) (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Declining standards under new ownership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
- 2With the recent changes in ownership, what steps are being taken to maintain the high standards of care that families have come to expect from Crystal Oaks?
- 3How does the nursing team manage medication administration to ensure everything is delivered accurately and on schedule?
- 4What is the process for responding to call buttons, and how do you ensure residents aren't left waiting for assistance?
- 5Could you tell us more about the dining experience and how the menu is planned to ensure nutritious and appetizing meals?
- 6How do you handle facility maintenance, such as climate control, to ensure the residents stay comfortable year-round?
Personalized based on this facility's data
Key Review Excerpts
“My aunt was on the memory floor and was there for almost 1 year. She had the best nurses. Shannon, Sue, and Bre were her favorites ( and mine). They gave her superior care.”
“This place has gone downhill in the last year since ownership changed. They don't clean the rooms. They don't pick up the laundry. And if I hadn't been there one evening to tell my mother it was time for dinner they probably would not have fed her.”
“The worse experience I have ever had. My wife was there, and we could not get any service from the nursing staff. Push the call button and one and half hour later no one come.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint about significant medication errors, and Crystal Oaks has ongoing safety and operational issues that require attention. The facility repeatedly struggles with fire safety systems, infection control, and food safety, with fire safety problems persisting across multiple surveys from 2023 to 2024. While all deficiencies show correction dates, the pattern of recurring fire safety violations suggests systemic challenges in maintaining proper safety standards.
Dec 4, 2025Routine4
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Mar 21, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 27, 2023Routine5
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Mar 21, 2024
$165,187
Ownership & Operations
Who Operates This Facility
Crystal Oaks
for profit
Chain Affiliation
Shafiq Malik
9 facilities nationwide
Chain avg rating: 3.1/5 · Rank 3 of 8 (Best)
Ownership & Management
Owners
Malik, Omer
Owner
Malik, Shafiq
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit crystaloaks.org
Medicare data downloads
Original nursing home datasets
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