Fountain Valley Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 114 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation and post-surgical recovery due to its highly skilled therapy and nursing teams. However, families should closely monitor the quality of personal hygiene care during evening shifts and ensure that communication lines remain open with the business office.
Google Reviews
Google Reviews
114 reviews on Google“Families considering Fountain Valley Post Acute can expect highly praised rehabilitation services and a front-desk presence that is exceptionally welcoming. While the nursing and therapy teams receive consistent praise for their compassion, some reviewers have noted concerns regarding administrative responsiveness, occasional lapses in personal hygiene care, and the lack of a backup generator during power outages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional rehab/therapy team
- Exceptionally friendly front desk and social services staff
- Clean and modern facility environment
- Effective communication from social workers regarding discharge planning
Concerns
- Difficulty reaching the facility by phone
- Inconsistency in evening/night shift assistance for personal care (mentioned by 2 reviewers)
- Administrative/Business office lack of follow-up or responsiveness (mentioned by 2 reviewers)
- Lack of emergency generator for power outages
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts for positive reviews, often ignoring specific details or complaints. While they attempt a more professional tone for serious negative feedback, the responses remain largely formulaic.
Questions for Your Tour
- 1We've heard wonderful things about your rehab and therapy teams; could you tell us more about how the therapists work with residents to reach their recovery goals?
- 2How does the nursing staff ensure consistent personal care and assistance for residents during the evening and overnight shifts?
- 3What is your process for managing medications to ensure everything is administered accurately and on schedule?
- 4Since we've heard great things about your social services team, how do they help residents stay connected and engaged with daily activities and social events?
- 5In the event of a power outage or emergency, what are the facility's backup plans to ensure resident comfort and safety?
- 6How does the administrative team handle communication with families, especially if we have follow-up questions regarding billing or discharge planning?
Personalized based on this facility's data
Key Review Excerpts
“Mireya and Jessica are top notch Social Workers that really explained everything and how it works as far as finding a board and care house for my mother moving forward.”
“The nursing staff are so professional as well, I would recommend aftercare here for anyone I know. Can't wait to see that smile Samar and the rest of the staff as well.”
“The facility is clean and dont have the smell of a Nursing Home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 104 deficiencies across 12 surveys, including multiple complaint-triggered cases where families filed reports about safety issues. Nutrition and dietary services, medication management, and resident rights show persistent problems across surveys, with recurring issues in food safety, drug labeling, and care planning. While the facility reports correcting deficiencies, the repeated violations in core care areas suggest ongoing quality challenges that families should carefully consider.
Apr 24, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 13, 2026Routine29
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 13, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Fountain Valley Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 69 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit fountainvalleypa.com
Medicare data downloads
Original nursing home datasets
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