Fountain Square of Lompoc
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality memory care and a compassionate, professional staff. The recent influx of very positive reviews suggests that new management has significantly improved the atmosphere and service quality.
Google Reviews
Google Reviews
26 reviews analyzed“Families considering Fountain Square of Lompoc can expect a highly praised staff known for being kind, professional, and attentive to residents' needs. While the facility is noted for its clean environment and excellent memory care, one reviewer noted issues with management regarding rental agreements, though this appears to be an outlier related to a different service context.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- High-quality memory care services
- Clean and well-maintained facility
- Welcoming and professional administration
Concerns
- Uninviting staff attitude
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific staff members or family members mentioned. For negative reviews, they maintain a professional tone, expressing a desire to investigate and resolve concerns directly.
Questions for Your Tour
- 1I noticed the administration team is very active in communicating with the community online; how does that level of engagement translate to how families are kept updated on a resident's daily well-being?
- 2The nursing staff receives wonderful praise for being so compassionate; how do you ensure this high standard of attentive care is maintained during shift changes?
- 3Since the facility is so well-maintained and clean, what specific protocols are in place to ensure the common areas stay inviting and comfortable for residents all day?
- 4For a resident who might need more specialized support, could you tell me more about the specific features of your memory care services?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with outside medical professionals?
Personalized based on this facility's data
Key Review Excerpts
“The staff in the mem... Wow! What a difference in the care! Robin and Emely are such pros and have handled this move with kindness and respect. For the first time in years my family can sleep at night knowing Mom is being given the utmost care.”
“We had a wonderful experience on our tour with Sarah at Fountain Square of Lompoc! She was incredibly knowledgeable, welcoming, and made us feel right at home.”
“In particular, I’ve been so appreciative of the special attention shown by Lesley who covers reception and so many other aspects of communication and customer experience. When I need to get medical appointments scheduled or special care instructions distributed to the right staff she is on it…reliable, responsive, kind, and trustworthy.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 30, 2026ComplaintCleanReport
This report details a complaint investigation conducted following allegations of staff neglect, including pressure wound development and failure to ensure timely medical attention, as well as leaving residents soiled in feces. The investigator found that there was not enough evidence at this time to support any of the allegations, and all cited concerns were deemed unsubstantiated.
Nov 6, 2025Routine
The facility underwent an annual inspection on November 6, 2025. Three deficiencies were cited: improper kitchen door operation, unsecured chemicals, and a disrepair in the courtyard fountain. All cited deficiencies were classified as Type B, indicating potential, but not immediate, risks to resident health and safety.
The water temperature tested in a resident's memory care bedroom exceeded regulation standards. This indicates a potential health or safety risk to residents.
Chemicals were observed stored in an unlocked cabinet within the memory care unit. This poses a potential safety risk.
The door to the facility kitchen was not operating properly and was not closing as designed. Additionally, the courtyard fountain was found in disrepair with loose rocks in the walkway surround.
Nov 6, 2025Complaint
The facility underwent an annual inspection on November 6, 2025. Three deficiencies were cited: improper kitchen door operation, unsecured chemicals, and a disrepair in the courtyard fountain. All cited deficiencies were classified as Type B, indicating potential, but not immediate, risks to resident health and safety.
The facility failed to ensure residents have the right to reasonable accommodation of their individual needs and preferences. This was evidenced by multiple prolonged instances where staff response to call buttons was delayed, posing an imminent risk to residents.
Aug 1, 2025Complaint
This report details a complaint investigation concerning resident care and facility maintenance. The investigation found evidence substantiating the allegation regarding delayed response to call buttons. However, other allegations concerning resident care needs, personal rights violations, and sanitation were found to be unsubstantiated.
Facility personnel were not sufficient in number or competent to meet residents’ needs, as evidenced by call button response times exceeding 41 minutes.
Jul 22, 2025Other
The inspection was a case management visit following a serious incident report regarding staff bringing a loaded gun into the facility. A citation was issued for improper storage of weapons, as a loaded gun was discovered in an accessible common drawer. Immediate corrective action is required to secure all dangerous items.
The facility failed to ensure that items posing a danger, such as weapons, are kept in locked storage. This was demonstrated when a loaded gun was found in an accessible common drawer.
Jul 10, 2025Follow-up
The inspection identified two deficiencies: a critical failure in medication security and repeated non-compliance with Serious Incident Report (SIR) documentation requirements. The unsecured medication room presents an immediate risk to resident safety, while the poor recordkeeping of SIRs poses a potential risk to resident care continuity.
Centrally stored medications were found in an unlocked and unattended room, making them accessible to persons other than responsible employees. This poses an immediate danger to residents.
A significant number of Serious Incident Reports (SIRs) were submitted late (18 of 105) or lacked required details, such as the attending physician's name, findings, and disposition, when residents were discharged from the ER.
May 30, 2025Complaint
The investigation substantiated multiple allegations of neglect, including residents sustaining injuries due to inadequate care and supervision, and failure to meet basic resident needs. Significant deficiencies were cited regarding the facility's ability to provide adequate staffing and timely incident reporting for resident falls. The report assessed immediate health and safety risks, resulting in Type A citations, alongside a Type B citation for deficient reporting procedures.
The facility failed to meet the resident's needs as identified in the pre-admission appraisal, specifically regarding basic services. This indicates a failure to provide adequate care and supervision, leading to resident injuries.
The facility failed to provide sufficient staff numbers to meet the residents' individual needs. This deficiency was evidenced by residents being left soiled for extended periods of time.
The facility failed to submit written reports to the licensing agency within seven days of the occurrence of a serious injury. This was evidenced by the failure to submit incident reports for numerous falls sustained by residents R1 and R4.
Apr 3, 2025Complaint
The investigation was conducted following a complaint regarding the repair status of resident call buttons. The report substantiates the allegation, noting that the pendant system had been malfunctioning for an extended period. One deficiency was cited regarding the signal system's inability to accurately identify specific resident units.
The facility's signal system was found not to identify the specific resident living unit. This requirement for the signal system was not met during the inspection.
Ownership & Operations
Who Operates This Facility
Tharon Lompoc, LLC
MURRAY, ROBIN
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit fountainsquareoflompoc.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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