Focused Care of Gilmer
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
- High staff turnover (54%)
- High RN turnover (60%)
Below average in Texas · Critically understaffed (RN) · $240,635 in fines
What this means for your family
This facility offers exceptional activity programs and several highly praised nursing staff members. However, families should exercise extreme caution and closely monitor nutrition, hygiene, and medication administration, as recent reviews indicate serious lapses in basic care and responsiveness.
Google Reviews
Google Reviews
39 reviews analyzed“Families should be aware of significant discrepancies in care quality, as some residents experience exceptional, family-like treatment while others report severe medical neglect and poor hygiene. While the activity programs and specific nursing staff are frequently praised, there are serious allegations regarding unresponsive call buttons, inadequate nutrition, and mismanagement of medications.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and dedicated activity programming
- Compassionate and attentive nursing staff
- Warm, family-like atmosphere
- Effective physical therapy and rehab services
Concerns
- Medical neglect and poor response to call buttons (mentioned by 2 reviewers)
- Inadequate food quality and nutrition (mentioned by 2 reviewers)
- Staffing shortages and poor bedside manner (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses that avoid addressing specific allegations or feedback. Every response directs the reviewer to contact a specific director or office via a phone number rather than engaging with the content of the review.
Questions for Your Tour
- 1We've heard wonderful things about your activity programming; could you tell us more about what a typical day looks like for residents here?
- 2How do you ensure that call buttons are answered promptly, especially during busy shifts or overnight?
- 3What specific steps are in place to ensure medication management is handled accurately and consistently?
- 4Could you describe your current process for maintaining facility cleanliness and managing maintenance requests?
- 5How do you approach meal planning and nutrition to ensure residents are getting high-quality, appetizing food?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Wendy is an amazing activity director and her love for her residents shows by how she treats them and interacts with them!! You’ve got one of the best!!”
“We got connected with the right people to address our concerns. It took a couple days to get the water faucet fixed, but it did get done. Everyone has been kind and helpful, and they do genuinely seem to care and want to improve the facility”
“The majority of the staff - nurses, therapist - that I interacted with really seemed to care, however the management and administration staff is the complete opposite. Only 1 person seemed to. It's understaffed and filthy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Focused Care of Gilmer has significant ongoing concerns with families filing 12 complaints leading to deficiencies for resident abuse/neglect, medication management errors, and food safety problems. These same issues persist across multiple surveys from 2022-2025, with medication error rates exceeding 5% repeatedly and recurring problems with dietary services and infection control. While the facility corrects deficiencies when cited, the pattern of repeated violations in critical care areas suggests systemic problems that warrant careful consideration.
Feb 25, 2026Routine13
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 1, 2025Complaint1
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Nov 25, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 20, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2024Routine20
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jul 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Apr 8, 2026
$23,520
Ownership & Operations
Who Operates This Facility
Fpacp Upshur LLC
for profit
FOCUSED POST ACUTE CARE PARTNERS MANAGEMENT, LLC
JUANITA JOHNSON
Chain Affiliation
Focused Post Acute Care Partners
25 facilities nationwide
Chain avg rating: 2.2/5 · Rank 14 of 25
Ownership & Management
Owners
Fpacp Upshur LLC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit fpacp.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.