Focused Care at Orange
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in FOCUSED POST ACUTE CARE PARTNERS chain · $193,434 in fines
What this means for your family
This facility's therapy team and resident activities are notable strengths that can aid in rehabilitation. However, families must be extremely vigilant regarding dietary needs and medication schedules, as multiple recent reviews indicate serious failures in these critical areas of care.
Google Reviews
Google Reviews
27 reviews analyzed“Families should approach this facility with significant caution due to serious allegations of resident neglect, medication errors, and poor dietary management. While some long-term residents and their families praise the compassionate therapy team and warm community atmosphere, multiple recent reviews highlight critical failures in basic care and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional therapy team
- Warm and welcoming community atmosphere
- Engaging resident activities and engagement
- Friendly and helpful housekeeping and nursing staff
Concerns
- Inadequate dietary care and food quality (mentioned by 3 reviewers)
- Medication management errors
- Unresponsive or dismissive administration (mentioned by 2 reviewers)
- Poor communication between shifts
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses that avoid addressing specific allegations of neglect or misconduct. Instead of engaging with the content of the reviews, they consistently redirect complainants to specific corporate phone numbers.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team and the community atmosphere; could you tell us more about the types of engaging activities planned for residents each week?
- 2How does the nursing team ensure that medication administration is handled accurately and consistently across every shift change?
- 3Could you walk us through your process for managing dietary needs and how you ensure meal quality and variety meet the residents' preferences?
- 4What specific protocols are in place to ensure clear and timely communication between the administration and the families of residents?
- 5In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and coordinating care?
- 6We noticed you are active in responding to community feedback; how does the facility use resident and family input to improve daily operations like cleanliness and dining services?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is attentive, professional, and genuinely invested in each resident’s progress and well-being.”
“He is unable to feed himself and has no teeth. These sorry excuse of CNA's bring in a food tray of regular, not soft diet food. They won't come help him try to eat.”
“None of her prescribed meds were given on time, if at all. We experienced very rude and dismissive staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Focused Care at Orange has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaints that triggered 9 investigations. The facility repeatedly struggles with medication management, care planning and assessment, and food safety, with some issues persisting across multiple surveys. While most violations have correction dates, the frequency of problems in core care areas and the volume of family complaints suggest ongoing quality challenges that warrant careful consideration.
Nov 18, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 25, 2025Routine8
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 16, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jan 24, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 6, 2024Routine13
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Federal Penalties
Fine
Apr 25, 2025
$102,448
Fine
Apr 16, 2025
$17,641
Fine
Jan 24, 2025
$73,345
Ownership & Operations
Who Operates This Facility
Chambers County Public Hospital District no 1
for profit
FPACP ORANGE LLC
AMY WALLACE
Chain Affiliation
Focused Post Acute Care Partners
25 facilities nationwide
Chain avg rating: 2.2/5 · Rank 23 of 25 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit fpacp.com
Medicare data downloads
Original nursing home datasets
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