Florence Nursing Home
Strong Medicare quality ratings; families often praise loving and attentive nursing staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While some families report a warm and homelike environment, the facility has a history of inconsistent care and staffing concerns. When touring, we strongly recommend observing staff-to-resident interaction and asking specifically about the facility's plan for daily resident activities beyond television viewing.
Google Reviews
Google Reviews
13 reviews on Google“Florence Nursing Home receives polarized feedback, with some families praising the staff's loving and attentive care, while others report significant concerns regarding cleanliness and staffing levels. While long-term residents' families often describe a homelike environment, critics frequently point to a lack of responsiveness, poor facility maintenance, and insufficient engagement for residents.”
Quality Themes
Tap a score for detailsStrengths
- Loving and attentive nursing staff
- Homelike atmosphere
- Supportive administrative communication
Concerns
- Chronic understaffing and slow response times (mentioned by 4 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
- Lack of resident engagement and physical activity (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure that residents receive timely assistance when they press their call buttons?
- 2I noticed some feedback regarding the facility's upkeep; could you walk me through your current schedule for housekeeping and routine maintenance?
- 3With a smaller resident capacity of 56, how do you tailor your daily activity calendar to ensure residents stay physically and socially engaged?
- 4Could you explain your protocol for medical emergencies and how you coordinate care with local hospitals when a resident’s needs change?
- 5I appreciate the positive feedback regarding your administrative communication; how do you keep families updated on their loved one's daily well-being and any changes in their health status?
- 6What steps are you taking to improve the variety and frequency of resident activities to ensure everyone has meaningful ways to spend their day?
Personalized based on this facility's data
Key Review Excerpts
“This Nursing Home is not shiny/new but has the absolute best”
“The staff is so awesome!!! Kathy & Katie always keep you posted & staff they make you feel so welcome”
“In the case of my family member, he received very little actual care, other than help back and forth to meals. His physical therapy was quickly discontinued, once he made some progress, and no organized physical activity replaced it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Florence Nursing Home has recurring issues with emergency preparedness and infection control across multiple surveys, with deficiencies appearing in 2023, 2024, and 2025, suggesting these problems persist despite corrections. The facility also shows repeated safety concerns regarding accident prevention and has had issues with resident care assistance and wound care. One family filed a complaint in 2024 regarding notification of resident situations, though all deficiencies show correction dates from the facility.
May 8, 2025Routine4
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 3, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 2, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 17, 2023Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Payment Denial
May 8, 2025
20-day denial
Ownership & Operations
Who Operates This Facility
Florence Nursing Home
for profit
Ownership & Management
Owners
613 Club, LLC
Owner · Organization
Brandman, Gittel
Owner
Brandman, Moshe
Owner
Goldberg, Yehudit
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit florencenursingandrehab.com
Medicare data downloads
Original nursing home datasets
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