Florence Home
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 38 Google reviews

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What this means for your family
While some families report a very positive experience with compassionate staff, there are recurring, serious allegations of neglect and understaffing. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about nurse-to-patient ratios and their protocols for preventing pressure sores.
Google Reviews
Google Reviews
38 reviews on Google“Florence Home receives highly polarized feedback, with some families praising the compassionate staff and proactive communication, while others report severe neglect and unprofessional management. Critical concerns include allegations of understaffing, poor hygiene, and aggressive administrative practices regarding resident care and finances. Prospective families should weigh the positive reports of personalized care against serious accounts of patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Proactive communication with families
- Clean and well-maintained facility
- Willingness to accommodate special needs
Concerns
- Severe understaffing leading to neglect (mentioned by 4 reviewers)
- Unsanitary living conditions (mentioned by 3 reviewers)
- Unprofessional or aggressive management practices (mentioned by 3 reviewers)
- Poor communication and visitor restriction issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed some families have shared how much they appreciate the proactive communication from your nursing team; how do you ensure that updates about a resident's daily health are shared consistently with us?
- 2With the high staffing rating you've achieved, how do you ensure that every resident receives personalized attention during busy shifts?
- 3What specific steps are being taken to maintain the cleanliness and upkeep of the resident living areas and common spaces?
- 4How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
- 5Could you tell us more about the daily activities and social programs available to help residents stay engaged with one another?
- 6How does the management team approach resolving any concerns or feedback that families might have regarding care or facility policies?
Personalized based on this facility's data
Key Review Excerpts
“Within a few days they had made up flashcards for mom to use and had ASL video available on some of the computers for the staff.”
“The care for the residents are terrible they would let me set my filth until the point that I ended up with stage 4 bed sores and on my bottom.”
“My sister marguerite has lived at florence a year and ten days. I think they are doing a great job of caring for her. I visit 2x a week and feel content about how they care for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that led to deficiencies including resident protection from abuse and medication management issues. Florence Home shows recurring problems across fire safety systems, resident rights, and quality of care areas like wound care and mobility assistance. While all 24 deficiencies have correction dates, the pattern of repeated issues in fire safety and ongoing complaints about resident protection suggest persistent operational challenges that warrant careful consideration during your visit.
Nov 17, 2025Routine7
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 17, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 1, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 21, 2024Complaint1
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Jun 8, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Florence Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit omahaseniorcare.org
Medicare data downloads
Original nursing home datasets
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