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Nursing HomeMedicaid

Florence Home

Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.

7915 North 30th Street, North Omaha · Omaha, NE 68112126 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 38 Google reviews

5
4
3
2
1
Florence Home Nursing Home in Omaha, NE — Street View
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What this means for your family

While some families report a very positive experience with compassionate staff, there are recurring, serious allegations of neglect and understaffing. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about nurse-to-patient ratios and their protocols for preventing pressure sores.

Google Reviews

Google Reviews

38 reviews on Google
Florence Home receives highly polarized feedback, with some families praising the compassionate staff and proactive communication, while others report severe neglect and unprofessional management. Critical concerns include allegations of understaffing, poor hygiene, and aggressive administrative practices regarding resident care and finances. Prospective families should weigh the positive reports of personalized care against serious accounts of patient neglect.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean4.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and caring nursing staff
  • Proactive communication with families
  • Clean and well-maintained facility
  • Willingness to accommodate special needs

Concerns

  • Severe understaffing leading to neglect (mentioned by 4 reviewers)
  • Unsanitary living conditions (mentioned by 3 reviewers)
  • Unprofessional or aggressive management practices (mentioned by 3 reviewers)
  • Poor communication and visitor restriction issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'20(1)'22(5)'24(6)'26(2)

Distribution · 40 analyzed

5
20
4
3
3
3
2
0
1
14

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We noticed some families have shared how much they appreciate the proactive communication from your nursing team; how do you ensure that updates about a resident's daily health are shared consistently with us?
  • 2With the high staffing rating you've achieved, how do you ensure that every resident receives personalized attention during busy shifts?
  • 3What specific steps are being taken to maintain the cleanliness and upkeep of the resident living areas and common spaces?
  • 4How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
  • 5Could you tell us more about the daily activities and social programs available to help residents stay engaged with one another?
  • 6How does the management team approach resolving any concerns or feedback that families might have regarding care or facility policies?

Personalized based on this facility's data


Key Review Excerpts

Within a few days they had made up flashcards for mom to use and had ASL video available on some of the computers for the staff.

Long-term resident's family · 2019★★★★

The care for the residents are terrible they would let me set my filth until the point that I ended up with stage 4 bed sores and on my bottom.

Rehab patient · 2024☆☆☆☆

My sister marguerite has lived at florence a year and ten days. I think they are doing a great job of caring for her. I visit 2x a week and feel content about how they care for her.

Long-term resident's family · 2025★★★★★
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
91%
Registered nurses for medical care
Total Nursing
4.21hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
19.4%
NE
26.3%
Douglas
24.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
14.4%
NE
19.5%
Douglas
15.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
19.5%
NE
19.3%
Douglas
18.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
NE
4.3%
Douglas
9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
95.5%
NE
96.1%
Douglas
93.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.7%
Mixed vs Avgs
Here
19.7%
US
15.5%
NE
20.8%
Douglas
16.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.7%
Better than Avg
Here
84.7%
US
81.8%
NE
80.5%
Douglas
79.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.6%
Mixed vs Avgs
Here
78.6%
US
79.8%
NE
75.9%
Douglas
78.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NE
2.3%
Douglas
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Above state avg (6.7)
4 complaint-triggered

Families filed complaint reports that led to deficiencies including resident protection from abuse and medication management issues. Florence Home shows recurring problems across fire safety systems, resident rights, and quality of care areas like wound care and mobility assistance. While all 24 deficiencies have correction dates, the pattern of repeated issues in fire safety and ongoing complaints about resident protection suggest persistent operational challenges that warrant careful consideration during your visit.

Nov 17, 2025Routine
7
0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Nov 17, 2025Complaint
3
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Aug 1, 2024Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Feb 21, 2024Complaint
1
0620Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

Jun 8, 2023Routine
7
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Florence Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Jordan, LoisW-2 Managing EmployeeThacker, DebraW-2 Managing EmployeeBloechle, RobertOfficer / DirectorButterfield, MarcOfficer / DirectorHiggins, MarkOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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