Emerald Nursing & Rehab Legacy Pointe LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 5)
Below average in NE · Below recommended RN staffing · $56,445 in fines
What this means for your family
While some families report positive interactions with nursing staff, the recurring reports of poor administrative communication and inconsistent hygiene are significant red flags. We strongly recommend that you conduct an unannounced visit and specifically observe the cleanliness of the facility and the responsiveness of the staff before making a decision.
Google Reviews
Google Reviews
26 reviews on Google“Reviews for Emerald Nursing & Rehab Legacy Pointe are highly polarized, with significant concerns regarding administrative responsiveness, hygiene, and basic care standards. While some families report positive experiences with nursing staff and therapy, multiple reviewers cite issues with facility cleanliness, inadequate nutrition, and a lack of transparency from management.”
Quality Themes
Tap a score for detailsStrengths
- Engaged nursing and therapy staff
- Friendly atmosphere
- Supportive care for some long-term residents
Concerns
- Poor administrative communication and responsiveness (mentioned by 3 reviewers)
- Inadequate hygiene and lack of regular bathing (mentioned by 2 reviewers)
- Facility cleanliness and odors (mentioned by 2 reviewers)
- Inadequate nutrition or food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some wonderful comments about how engaged the nursing and therapy teams are; how do you ensure that level of personal connection is maintained with every resident?
- 2What specific steps are being taken to ensure the dining experience is both nutritious and enjoyable for the residents every day?
- 3How does the facility manage daily cleaning schedules and room maintenance to ensure a fresh and comfortable environment for everyone?
- 4Can you walk me through the communication process between the administration and families, especially if we have questions or updates regarding a loved one's care?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social events are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care is great. They are on top of things. Even if he is in bad mood they smile and try to talk to him.”
“They are constantly coming up with excuses as to why daughter’s dad is not getting showers/baths on a regular basis. The director even went so far as to say he was lying when he told my daughter that he did not get a bath/shower.”
“The facility stinks and is old looking. They are understaffed because they treat employees horribly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing 19 complaint-triggered deficiencies, indicating ongoing resident and family dissatisfaction. The most recurring issues involve infection control problems (appearing in 4 surveys), medication management errors, and resident rights violations including poor communication with families about care changes. While all deficiencies show correction dates, the persistent complaints across multiple surveys suggest systemic care quality challenges that families should carefully evaluate.
Nov 20, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 22, 2025Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jul 22, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 19, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Federal Penalties
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$11,645
Fine
Nov 6, 2023
$3,176
Fine
Oct 17, 2023
$7,409
Ownership & Operations
Who Operates This Facility
Emerald Nursing & Rehab Legacy Pointe LLC
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 3 of 14
Ownership & Management
Owners
Emerald Nursing & Rehab Legacy Pointe LLC
Owner · Organization
Legacy Pointe Opco Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit emeraldlegacypointe.com
Medicare data downloads
Original nursing home datasets
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