Florence Care Home
Reviewer concerns include unprofessional and rude management/ownership (mentioned by 4 reviewers) — investigate before committing.
based on 8 Google reviews

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What this means for your family
Given the consistent reports of unprofessional management and declining care standards since 2020, we strongly advise families to look elsewhere. If you must consider this facility, conduct an unannounced visit to observe staff interactions and speak directly with current residents' families to verify if the culture has improved.
Google Reviews
Google Reviews
8 reviews on Google“Florence Care Home has experienced a significant decline in reputation following a change in ownership at the end of 2020. Recent reviews consistently describe the new management as rude and unprofessional, with multiple reports of poor treatment toward both staff and residents.”
Quality Themes
Tap a score for detailsStrengths
- Historically high-quality meal service
- Previous staff demonstrated genuine care
- Welcoming environment under former management
Concerns
- Unprofessional and rude management/ownership (mentioned by 4 reviewers)
- Decline in quality of meals and care consistency (mentioned by 2 reviewers)
- Poor treatment of employees (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility is so intimate with only 10 residents, how do you ensure each person receives personalized attention during their daily routine?
- 2We've heard wonderful things about the meal service here in the past; what does the current dining menu look like, and how often is it updated?
- 3How does the management team communicate important updates or changes in care to family members to ensure we are always in the loop?
- 4Could you walk us through your process for medication management and how you ensure consistency in care between different shifts?
- 5What is the protocol for handling medical emergencies or unexpected health changes during the night?
- 6What kind of daily activities or social opportunities are available to help the residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“During my time there in 2020, there was no better assisted living facility in the area. Meals were healthy, well balanced, and served on time. Medications and care were provided consistently by a staff who had genuine concern for, and interest in the residents.”
“I'm a home care nurse and go into a lot of facilities. I had to see a patient at this location and although it is a humble place, I was very impressed! Very welcoming, the elders seem happy, and the food I saw for their lunch was way better than what I've seen in other locations.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Sep 9, 2025Complaint
THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary. The facility was advised it must review and maintain the following processes in accordance with existing program regulations found at 10 CCR 2505-10, Section 8.7000.8.7001 B.2. a. All HCBS Settings must have all of the following qualities and protect all of the following individual rights, based on the needs of the individual as indicated in their Person-Centered Support Plan, subject to the Rights Modification process in Section 8.7001.B.4: iii. The setting ensures an individual' s rights of privacy, dignity, and respect, and freedom from coercion and Restraint. 2) The right of privacy includes the right not to have one' s name or other confidential items of information posted in common areas of the setting. A recertification survey with complaint #CO40843 was completed on 9/10/25. A deficiency was cited. Based on observation and interview, the facility (residence) failed to ensure the right of privacy, including the right to be free of cameras for all 10 current members (residents).Findings include:During the environmental tour on 9/9/25, it was revealed the residence had three cameras hung in common areas. One camera was pointed toward the dining room table and hallway, where residents enter and exit their rooms. The second camera was posted in the laundry room area, where the exit was for residents to go to the back yard and designated smoking area was, as well as where the hair salon station was, and where residents had to go through to go to the kitchen (to grab snacks) and go to the living room. The third camera was placed in the living room where the residents build puzzles, watch television, or go to the sun room. On 9/10/25 at approximately 4:40 p.m., the administrator stated the cameras were put in about a year ago, and before the cameras were put up, the residence had a verbal discussion with the residents. She continued to say no resident had brought up a concern about the camera and would add it to the resident council meeting agenda to discuss with them on 9/19/25. The administrator was then asked if she was aware that a rights modification was needed in order to have cameras posted. She stated she was unaware and thought the..
Sep 9, 2025Complaint
A relicensure survey with complaint #CO40497 and #CO40842 was completed on 9/10/25. Deficiencies were cited. Based on interview and record review, the residence failed to ensure the administrator completed the 40 hours of administrator training before assuming an administrator position within 30 days of appointment as required, affecting 10 current residents. Findings include: On 9/9/25 at 9:15 a.m., the 40-hour administrator training certification was requested. However, the administrator training certification provided her nursing home administrator (NHA) license and a 10-hour bridge course. On 9/9/25 at 9:26 a.m., the administrator stated she had her NHA so she did not take the 40 hour certification training. On 9/10/25 at approximately 4:30 p.m., the administrator confirmed that she only had her NHA and a 10-hour bridge certification course. She continued to say that she believed that since her NHA was a .. Based on record review and interview, the residence failed to comply with authorized practitioner' s ordersassociated with medication administration except for those medications which a resident self-administers, affecting one (#1) of three sample residents. Resident #1 admitted to the residence on 31/11/23 with a diagnosis including hemoplagia, hypertension, myocardial infarction and cardiomegaly. A written practitioner' s order, initially dated 8/6/25, directed the residence to discontinue lisinopril 40mg. Updated orders sent on 8/6/25, directed the residence to start administering lisinopril 5mg once daily for Resident #1' s hypertension. However, the August 2025 medication administration records (MAR) showed the medication was no longer on the electronic medication record (MAR), there.. Based on record review and interview, the residence failed to update resident' s comprehensive assessment whenever the resident' s baseline status changed, affecting one of three sample residents (#2). Findings include:1. Record ReviewResident #2 was admitted to the residence on 8/3/23 with a diagnosis of generalized muscle weakness.An incident report dated 8/13/25 read that Resident #2 fell during a transfer to his wheelchair and ' claimed' to hit his head. An external service unit was dispatched, and he was not taken to the hospital. An initial assessment, dated 3/28/25, and a bowel assessment, dated 5/6/25, were provided; no other assessments were provided for Resident #2 when requested. 2. InterviewsOn 9/10/25 at 1:02 p.m., the administrator stated that Resident #2 did no.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.9.2. The assisted living residence shall have written policies and procedures regarding the visitation rights detailed in Section 25-3-125(3)(a), C.R.S. Such policies and procedures shall: (A) Set forth the visitation rights of the resident, consistent with 42 CFR 482.13(h); 42 U.S.C. 1396r(c)(3)(C); 42 U.S.C. 1395i(c)(3)(C); 42 CFR483.10(a), (b), and (f); and Section 2527-104, C.R.S., as applicable to the facility type; (B) Describe any restriction or limitation necessary to ensure the health and safety of residents, staff, or visitors and the..
Mar 9, 2023OtherCleanReport
No deficiencies found during this inspection.
Mar 9, 2023OtherCleanReport
No deficiencies found during this inspection.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit florencecarehome.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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