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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 21%
This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 14 findings, above the IL average of 12.0. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Flanagan Rehabilitation & HCC receives high praise from many families for its compassionate, attentive staff and effective communication, particularly regarding end-of-life care and daily resident support. While the majority of reviews are overwhelmingly positive, there is a recent, serious allegation regarding resident mistreatment and property mishandling that prospective families should investigate further. Overall, the facility is frequently described as a warm, home-like environment where staff treat residents like family.
Quality Themes
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Concerns
Rating Trends
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Distribution · 54 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed at Flanagan Rehabilitation & Health Care Center and we were really impressed. Katie kept us informed, answered every question, and coordinated care in a way that made the whole process much less stressful.”
“When his life was near the end, the staff was very cooperative in answering our family’s questions and contacting support as needed. The staff was very compassionate when the end of life was near.”
“The absolute best facility, with wonderful caring staff! My father is very happy here, and tells everyone, " that if you have to be in a facility, Flanagan Rehab is THE place to be!"”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed numerous complaints triggering inspections that revealed concerning patterns in nursing staffing, treatment quality, and medication management. The facility has repeatedly struggled with maintaining adequate registered nurse coverage, providing proper medical care according to doctor's orders, and preventing medication errors. While all deficiencies show correction dates, the recurring nature of complaints about core care issues—particularly nursing staffing appearing in multiple complaint investigations—suggests ongoing operational challenges families should carefully consider.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Payment Denial
Jul 29, 2025
4-day denial
Fine
Jan 24, 2024
$31,327
Fine
Jul 19, 2023
$49,376
Payment Denial
Jul 19, 2023
106-day denial
Flanagan Rehabilitation & Hcc
for profit
Petersen Health Care
12 facilities nationwide
Chain avg rating: 1.6/5 · Rank 1 of 13 (Highest rating)
Owners
Xch, LLC
Owner · Organization
Petersen, Mark
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
48 reviews from families & visitors
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These are the 1 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.