Flanagan Rehabilitation & Hcc
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and strong communication with families, making it a strong candidate for many. However, given a recent and serious allegation regarding resident care and property, we strongly recommend scheduling an in-person tour to observe staff interactions and asking direct questions about their policies on resident property and communication protocols.
Google Reviews
Google Reviews
40 reviews on Google“Flanagan Rehabilitation & HCC receives high praise from many families for its compassionate, attentive staff and effective communication, particularly regarding end-of-life care and daily resident support. While the majority of reviews are overwhelmingly positive, there is a recent, serious allegation regarding resident mistreatment and property mishandling that prospective families should investigate further. Overall, the facility is frequently described as a warm, home-like environment where staff treat residents like family.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and transparent family communication
- High-quality, well-received food
- Warm, home-like atmosphere
Concerns
- Allegations of poor care, neglect, and mishandling of personal property
- Lack of responsiveness or negative experiences reported without specific details (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent health inspection findings, what specific steps is the facility taking to improve clinical oversight and ensure consistent care standards?
- 2I noticed that some families have expressed concerns regarding the security of personal belongings; what protocols do you have in place to track and protect residents' items?
- 3With a smaller capacity of 43 residents, how do you foster that home-like atmosphere while ensuring that every resident receives the individualized attention they need?
- 4I see that you actively engage with families through online feedback; how do you incorporate that family input into your daily operational improvements?
- 5Since residents often praise the quality of the food, could you tell me how you accommodate specific dietary preferences or involve residents in menu planning?
- 6How does your nursing team coordinate with local hospitals or emergency services to ensure a seamless transition when a resident requires urgent medical care?
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed at Flanagan Rehabilitation & Health Care Center and we were really impressed. Katie kept us informed, answered every question, and coordinated care in a way that made the whole process much less stressful.”
“When his life was near the end, the staff was very cooperative in answering our family’s questions and contacting support as needed. The staff was very compassionate when the end of life was near.”
“The absolute best facility, with wonderful caring staff! My father is very happy here, and tells everyone, " that if you have to be in a facility, Flanagan Rehab is THE place to be!"”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering inspections that revealed concerning patterns in nursing staffing, treatment quality, and medication management. The facility has repeatedly struggled with maintaining adequate registered nurse coverage, providing proper medical care according to doctor's orders, and preventing medication errors. While all deficiencies show correction dates, the recurring nature of complaints about core care issues—particularly nursing staffing appearing in multiple complaint investigations—suggests ongoing operational challenges families should carefully consider.
Sep 18, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jul 3, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Jun 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 8, 2024Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Payment Denial
Jul 29, 2025
4-day denial
Fine
Jan 24, 2024
$31,327
Fine
Jul 19, 2023
$49,376
Payment Denial
Jul 19, 2023
106-day denial
Ownership & Operations
Who Operates This Facility
Flanagan Rehabilitation & Hcc
for profit
Chain Affiliation
Petersen Health Care
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Xch, LLC
Owner · Organization
Petersen, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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