Flagler Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 285 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High staff turnover (79%)
- High RN turnover (69%)
Bottom 25% in FL · Critically understaffed (RN) · Very high staff turnover · No penalties on record
What this means for your family
While the rehabilitation therapy team is frequently praised, the facility has a recurring pattern of poor responsiveness and hygiene issues. If you choose this facility, ensure you have a family member present daily to advocate for your loved one's basic needs, such as hygiene and call-button assistance, which are frequently cited as points of failure.
Google Reviews
Google Reviews
285 reviews on Google“Flagler Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy and nursing staff while others report severe neglect and unsanitary conditions. While some visitors describe a clean, welcoming environment, multiple reviewers have documented issues with call-button response times, hygiene, and the physical state of the facility.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate physical therapy team
- Friendly and helpful nursing and support staff
- Effective admission and orientation process
- Warm, engaging environment for visitors
Concerns
- Slow or non-existent response to call buttons (mentioned by 9 reviewers)
- Unsanitary conditions including blood, feces, and urine odors (mentioned by 8 reviewers)
- Poor communication regarding patient care and medical status (mentioned by 5 reviewers)
- Inadequate assistance with feeding and hygiene (mentioned by 6 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; how do you coordinate their care with the daily nursing plan?
- 2What specific protocols do you have in place to ensure call buttons are answered promptly and resident needs are met right away?
- 3How does the facility manage daily cleaning and sanitation schedules to ensure a fresh and comfortable environment for residents?
- 4Could you walk us through your process for communicating medical updates and changes in care status to family members?
- 5What is the routine for assisting residents with mealtime and personal hygiene to ensure they are comfortable and well-supported?
- 6How do you manage medication administration and what steps are taken to ensure accuracy and safety?
Personalized based on this facility's data
Key Review Excerpts
“The PT department-Christy, Chad, Trish, Mauri, Melinda etc.,got me walking and moving about, the physical therapy department is well equipment with compassionate proffessionals.”
“The facility is older; however, concrete block construction, one story and very hurricane safe. I found the regular full time nursing staff to be excellent.”
“My mother was left on the toilet for over 10 minutes even though she was pushing the call button. The staffs excuse for not attending to her sooner was that the light wasn’t blinking.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 21 deficiencies across three surveys with recurring issues in daily care assistance, food safety, and medication management. Problems with helping residents with basic activities appeared in all three surveys, suggesting persistent care challenges. The facility also had repeated food safety violations and ongoing fire safety concerns. All deficiencies show correction dates, but the pattern of recurring issues warrants careful evaluation during any visit.
Dec 4, 2025Routine12
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 21, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Feb 3, 2022Routine2
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Flagler Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 16 of 30
Ownership & Management
Owners
Flagler Pines Operations Holdings LLC
Owner · Organization
Blue Spring Healthcare Partners LLC
Owner (parent company) · Organization
Friedman, Leopold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
285 reviews from families & visitors
Official Website
Visit flaglerrehabilitation.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.